Product Announcements & Troubleshooting WithSecure Elements Collaboration Protection

Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailure
Spam email getting through even if Elements Collaboration Protection is in use
What is "suspicious hidden inbox rules" option on inbox rule scanning feature in Collaboration Protection.
Elements Collaboration Protection: Breach detected time is recorded differently with actual occurred time in portal
What time is the scheduled report generated in Collaboration Protection?
The detection made from an old mail in Elements Collaboration Protection
How can admin recover or release quarantined emails directly preventing the email from being sent to the original recipient?
Can we integrate Microsoft Sentinel (SIEM) with Elements Collaboration Protection?
Why users/recipients who is not aware of the quarantined email is not been notified on Elements Collaboration Protection?
How does Elements Collaboration Protection subscription usage work?

Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailure

Issue:

Resolution:

Due to the failure or system glitch between Microsoft365 and Collaboration protection, Collaboration Protection sometimes looses connectivity to Microsoft365 accounts. This is causing failure in license validation. Microsoft/Withsecure will never guarantee 100% availability of it's service as it's cloud service. This "Temporary Failure" is to see that possibility. If you see this message, please conduct virus detection test, such as Eicar. If it can be detected, there is no problem. Please wait next 24 hours. Collaboration Protection checks the connectivity to Microsoft365 every 24 hours(as of 03/Mar/2025). If it cannot be detected, please ask customers to check with Microsoft if there is valid license.

https://en.wikipedia.org/wiki/EICAR_test_file

Article no: 000046397