Product Troubleshooting WithSecure Business Suite

Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Where can I find the key code for the latest version of my Business Suite software?
Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface?
WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"

Windows login taking longer than usual after installing the product

Windows login taking longer than usual after installing the product

Symptoms

Windows login is taking exceptionally long after installing the F-Secure product.

Diagnosis

After having installed the F-Secure product on several workstations in the network, you notice that the Windows login is taking longer than usual, even up to several minutes before it is completed.

You are using a centrally-managed installation. The problematic setting which had been changed to a non-default value is the following:

F-secure anti-virus // settings // settings for real-time protection // scanning options // limit scanning time

By default, this setting is 25 seconds, and it has been changed to 3 minutes. The setting controls the maximum time the on-access scanning spends scanning any particular file. The setting is per scanner engine.

F-Secure does not recommend that you change the default value as this has an adverse impact on the performance.

Solution

To resolve this issue, change the non-default value back to the default value, i.e. 25 seconds, and distribute the new policies.