Product Troubleshooting WithSecure Business Suite

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Client Security 13 not accepting Software Updater exclusions based on software vendor

Issue:

Client Security 13.X does not accept exclusion rules for Software Updater that have been set using the Software vendor field in the Software Updater settings in Policy Manager Console.

The following type of entries are logged in the fssua.log-file:

2020-08-20 14:00:13.661 [3750.8278] *E: Failed to parse a rule type: VENDOR_ID=1

Resolution:

The Software vendor field for Software Updater exclusions was added in series 14 of the Business Suite line of products, and is therefore not supported on series 13 versions of Client Security. To make use of this feature, update your clients to use series 14 or newer.

Article no: 000026769