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I am not able to create a new F-Secure Elements company account for a new customer with the current subscription key in the Elements Portal
Issue: When trying to create a new company account with an F-Secure Elements Endpoint Protection (EPP for Computers or for Servers) subscription key in the Elements Portal, user receives the following error: Subscription not found Resolution: There are a couple of different reasons why a subscription key might not work…
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Windows Security Center reports "Computer Protection by F-Secure is snoozed"
Issue: I am receiving reports from Windows Security Center that "Computer Protection by F-Secure is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening the F-Secure software directly, everything seems to be functioning…
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I have forgotten my F-Secure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my F-Secure Business Account password. How do I reset the password for my Elements business user account? Resolution: You can reset your password by clicking on Forgot your password on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
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How to create a custom F-Secure Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the firewall feature. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
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How to renew an F-Secure Elements subscription?
Issue: How to renew an F-Secure Elements subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) Resolution: If you are an end-customer and have a question related to corporate product renewal, modification…
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PSB Management Portal - Software Updates group is missing
Issue: The option to group software updates in the PSB management portal is missing. I used this daily to push program updates (other than Windows) to all my clients. Resolution: The Software Updates list view was changed to be the default mode in 2019 when we deployed 1.0.1178 to production. Visit here for more…
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How to reset two factor authentication (2FA) for a F-Secure Business Account (Elements, Partner Portal) user account if the mobile device with the authentication application has been lost
Issue: Device that had the multi factor authentication (MFA) application broke or has been lost and user has 2-step authentication enabled in the Elements Security Center or Partner Portal . How can the 2-step authentication be reset? Elements product portfolio includes the following portals: * F-Secure Elements Endpoint…
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F-Secure Computer Protection is reporting GUTS2 is not connected.
Issue: F-Secure Computer Protection is reporting GUTS2 is not connected. Resolution: Ensure that our URLs / Domain address are white-listed in your Network premises firewall/router and so do also on the workstation. Hence this will help the workstation to connect to our GUTS2 network, in order to fetch the required updates…
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How to change the subscription key of Elements Endpoint Protection Agent via the portal or locally on the device?
Issue: How to remotely change the subscription key of the Elements Endpoint Agent (EPP for Computers and EPP for Servers) via the Endpoint Protection Portal? Resolution: Follow these steps to remotely change a subscription key of a device using the Endpoint Protection Portal: * Log into the Endpoint Security Center Portal:…
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For how long are the items stored in quarantine by F-Secure Elements Endpoint Protection?
Issue: For how long does F-Secure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal? Resolution: The quarantine storage is…