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Windows Security Center reports "WithSecure Elements Agent is snoozed"
Issue: I am receiving reports from Windows Security Center that "WithSecure Elements Agent is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening EPP directly, everything seems to be functioning normally. Resolution: This…
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Is it possible to remotely uninstall Elements EPP for Computers or for Servers via the Elements Endpoint Protection Portal?
Issue: Is it possible to centrally send an operation for remote uninstallation of the Elements Agent from the Elements Endpoint Protection Portal? Will removing a device from the Devices-list in the Elements Endpoint Protection Portal cause the client software to be uninstalled? Resolution: Removing a device from the…
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How to create a company account in the Elements Endpoint Protection Portal
Issue: How do I create my company account in the Elements Endpoint Protection Portal? Resolution: Follow the steps below to create your company account in the Elements Endpoint Protection Portal: * In your License certificate that was provided by your WithSecure Reseller, verify your Elements subscription key. * After…
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Elements Endpoint Protection cannot download updates from GUTS2 server with error=71 (protocol error)
Issue: Elements EPP for Servers shows "protection malfunction" status in the local user interface due to it being unable to download updates from GUTS2 server. AUA.log shows: I: Checking for updates from https://guts2.sp.f-secure.com I: Update check failed, error=71 (protocol error) Example errors: *I: [fslib] downloading…
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Elements Endpoint Protection - DataGuard feature blocks Windows processes and applications installed in the Windows Users or AppData folder
Issue: When the DataGuard features Access control and Discover trusted applications automatically are enabled for Elements EPP for Computers/Servers, DataGuard blocks Windows processes and applications installed in the Windows Users, AppData or System32 folder. The Security Events tab in the Elements Security Center shows…
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Error: "The verification code that you entered is incorrect" when entering two factor authentication code during Elements portal login
Issue: User has entered a valid 2-step authentication code from their mobile authentication application, but receive "The verification code that you entered is incorrect. Try again." error when trying to login to the F-Secure Elements portals. Resolution: If you have entered the correct code within the allowed time frame…
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Emails sent from Elements portal do not arrive to the recipient user and are sent to spam or quarantined
Issue / Symptoms: Emails sent from Elements Security Center / Elements portal from no-reply@withsecure.com or other withsecure.com addresses do not arrive to recipient Microsoft Office 365 users and are quarantined. Example actions where email does not arrive to recipient users and are quarantined: When sending the…
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How to exclude specific software updates from Software Updater in WithSecure Elements Endpoint Protection?
Issue: How to create an exclusion for a certain software update with the WithSecure Software Updater feature in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers devices? I do not want to have Software Updater installing updates automatically or have the user manually installing the update…
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Introducing Server Share Protection
We are happy to introduce a new feature to our WithSecure Elements EPP for Servers product, called Server Share Protection, which significantly enhances the existing ransomware protection. Background For several years already, our products have already had outstanding protection against ransomware and other malware, with…
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F-Secure Hoster and F-Secure Hoster (restricted) service no longer found after upgrading to Elements Agent version 22.7
Issue: After upgrading Elements Endpoint Protection Agent client to version 22.7, a user or monitoring software is unable to find F-Secure Hoster and F-Secure Hoster (restricted) service on the device. On device(s) with Elements Agent version 22.6 or earlier installed, these services are still there. Hence, monitoring tool…