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How do I generate WSDiag diagnostic logs on WithSecure Mac products?
Issue: How do I generate WSDiag diagnostic logs on WithSecure Mac products? Resolution: Please follow the steps below on how you can create a WSDiag logfile on a Mac. * Click on the Withsecure icon on the Menu Bar (top right) * Select 3 horizontal lines. * Click on "Settings..." * On the new window, click on Support. *…
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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as: * Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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WithSecure Elements EPP firewall is blocking RDP access for computers
Issue: RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall. Resolution: The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile…
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Licensing and activation in Office 365/Microsoft 365 was blocked by Browser Protection/Web content control in Endpoint protection
Issue: Licensing and activation in Office 365/Microsoft 365 are being blocked by Browsing protection/Web content control. Resolution: Following domains/URL are necessary for Microsoft365/ Office365. Browsing protection category sometimes consider those as Webmail/SNS/Entertainment/etc depending on the site reputation…
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The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center
Issue: * The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center. What goes wrong with the user on the device in this case? * The issue "Device at risk due to accounts for which password is not required" is showing up in the dashboard in…
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How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. * Click on the Windows Start button * In the list of apps, click on WithSecure * Click on WithSecure Support tools * Click Run diagnostics * Once completed, it generates a file…
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How to renew an WithSecure Elements subscription?
Issue: How to renew an WithSecure Elements subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) Resolution: If you are an end-customer and have a question related to corporate product renewal,…
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How to transfer existing Elements Endpoint Protection installations from one Elements company account to another
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…
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How to change device name in the Elements Endpoint Protection Portal
Issue: I want to give a different device name to the computer on which I have installed Elements Agent (EPP for Computer or EPP for Servers), how to change the device name (alias) in the Endpoint Protection Portal? Resolution: Follow these steps to change device name in the Elements Endpoint Protection Portal: * Log in to…
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How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal?
Issue: How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers? Resolution: * Log in to the Elements Endpoint Protection Portal * Go to the Profiles page * Select the profile you want to edit * Go to the Software…