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How can I disable or turn off all security features of WithSecure Elements Endpoint Protection for Computers and Servers?
Issue: How can I disable, deactivate or turn off all security features of of WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers)? Resolution: By default a local user is not allowed to turn off all security features. You will need to allow this from the profile that is in use on the device. How…
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Elements Endpoint Protection is unable to remove the infection found inside an archive automatically, no action was taken
Issue: Elements Endpoint Protection portal's Security Events-tab shows a new event found during Manual / Scheduled scanning flagged for "Action required", but the threat description shows that no action was taken. Resolution: If the detection shows that a harmful / malicious file has been located inside an archive file…
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Information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged to Elements Endpoint Protection portal
Issue: An information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged for Elements Endpoint Protection (EPP for Computers or EPP for Servers) on the Security Events page in the Elements Endpoint Protection portal What does this block…
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How to automatically remove devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature?
Issue: How to automatically remove Elements EPP for Computers or EPP for Servers devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature? Resolution: You can choose to automatically delete the devices which have been offline long enough. Once a device has been deleted and removed…
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Elements Endpoint Protection profile Real-Time Scanning excluded objects exclusion does not work with DeepGuard
Issue: After creating a Real-time scanning > Excluded objects exclusion in the Elements Endpoint Protection profile for Elements EPP for Computers or EPP for Servers, the DeepGuard feature is still blocking an application when trying to run it. The file or folder is visible on the local App and file control list with the…
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Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled
Issue: Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled in the Elements Security Center portal's Environment > Devices page Resolution: Normally, this is caused by the default policy with a blank configuration of "Files and folders to scan" being assigned to the…
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A Software's network connectivity is blocked once Elements Endpoint Protection Connection Control session has been activated
Issue: An application's network connectivity is blocked once Connection Control session has been activated when user visits a banking website. How to create a Connection Control exclusion for Elements EPP for Computers or EPP for Servers devices, so that the network connection is not blocked when Connection Control is…
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How to exclude a URL address from being blocked by Elements Endpoint Protection Connection Control feature?
Issue: How to create a Connection Control exclusion, so that a URL or website address will not be blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) Connection Control feature? Resolution: The site needs to be added to the allowed sites list, so that the user can continue to the website even if…
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Importing a security events JSON file into Microsoft Excel
If you have exported a security events JSON file from our system and want to import it into Microsoft Excel, this article is for you. If you want to export security events in CSV format to import it into Microsoft Excel, this article is for you. Through a straightforward example, we will show the proper method of importing…
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How to create an Elements Endpoint Protection Application Control exclusion rule
Issue: How to create or add an Elements Endpoint Protection Application Control exclusion rule if an application has been blocked for example by a default rule. Resolution: If an application has been blocked by an Application Control rule, you need to first check the block details from the Elements Endpoint Protection…