Issue: Logging in to the Policy Manager Console returns an error message: "F-Secure Policy Manager Console cannot start: internal error. See Administrator.error.log for more information." The Administrator.error.log contains several SQL-related entries with "error code [1206]:The total number of locks exceeds the lock…
Issue: After the file SHA-1 hash and file path is excluded in Client Security or Server Security versions 14 or 15, DeepGuard continues to block the application.Resolution: You can exclude a file or folder from Real-time scanning and Deepguard by following the steps below:* Log into Policy Manager Console * Click…
Issue: Client Security or Server Security is not able to connect to Policy Manager Server. Consequently, the client is unable to auto register itself to the Policy Manager Server and cannot download policies or upload status-information. Resolution: To troubleshoot similar connectivity issues, open the following file on…
Issue: The symptoms include* Clients are unable to download updates from the Policy Manager Server * Clients are unable to upload status information to the Policy Manager Server and will eventually show up in Policy Manager Console as disconnected hosts However, clients might still be able to download updates because in…
Issue: Client Security and Server Security are not connecting to Policy Manager via reverse proxy or proxy.Resolution: Please use Policy Manager Proxy. Policy Manger is not internet application, but internal network application. Client Security and Server Security cannot connect to Policy Manager via reverse proxy or…
Issue: Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager?Resolution: DeepGuard exclusions for WithSecure Client Security, Server Security and Email and Server Security products support wildcards for DeepGuard exclusions. Follow these…
Issue: My devices are getting blocked. How can I grant access to specific devices on Policy Manager?Resolution: You can set rules to allow a specific device while all other devices under the same class are blocked. You need to know the hardware ID of the device that you want to allow before you can create a rule that…
Issue: Does Policy Manager create and maintain an audit log for user and admin activity? For example for these events:* User login / logoff * Host deletion / add / rename events * Policy sub-domain deletion / add / rename events * Change of policy settings Resolution: The Policy Manager Server logs can be found in the…
Issue: Windows Management Instrumentation (WMI) Integration with Policy Manager for WindowsResolution: Policy Manager supports Windows Management Instrumentation (WMI) Integration. See this user guide for more…
Issue: * How to install F-Secure Email and Server Security 15.00? * Why I cant push install F-Secure Email and Server Security 15.00 using Policy Manager Console? * For step 8 , do I need a domain and username ? What format is required? Resolution: Before planning any upgrade, it is highly recommended to check release…