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WithSecure Cloud Protection for Salesforce
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How can I configure or change the intermediate server failover time of a Client Security client?

Issue:

How to configure or change the default server failover time for clients to fetch the updates from the WithSecure Update Server when they are unable to reach the Policy Manager Server?

Resolution:

Changing the failover time requires the use of "advanced mode" in the Policy Manager Console:

Open the Policy Manager Console
Click on Tools > Preferences
In the Appearance tab, enable Make advanced mode available for Settings and Status pages
Click OK

Follow these steps to change the server failover time:

Highlight a host or policy domain from the Domain Tree
Go to the Settings tab and select 13.x and older hosts
Navigate to F-Secure Automatic Update Agent > Settings > Communications > Intermediate Server failover time
Change the time accordingly (default is 1 hour)

Note: Minimum is 1 hour, Maximum is 256 days.