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Some Elements Vulnerability Management scheduled system scan end up with "Terminated" status

Issue:

Some scheduled system scan (network scans) end up with "Terminated" status.

Resolution:

We recommend to look into the scan log, which can be viewed by:

Log in to the Elements Vulnerability Management portal
Go to the Security Configuration > Scans > Network scans page
Open the scan group which is having issues with scans being terminated
Click on the Three dots on the right side of a target which scan status is Terminated
Select View scan logs

In case error similar to the following is logged, most likely the scan node is unable to reach the site, possibly due to network issue or blocked by security solution:


ERROR|CoreGlobal|Error resolving target host ip: Name or service not known


ERROR|CoreGlobal|Host could not be resolved to IPv4:


INFO|CoreGlobal|Target IP address: Cannot resolve/Invalid target


INFO|CoreGlobal|STATUS CHANGED: Terminated DETAILS: ERROR_INVALID_TARGET