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Error: "User cannot be added to this organization." when trying to add administrator in the Elements portal

Issue:

Error: "User cannot be added to this organization." appears on the Management > Organization Settings > Security Administrators page when trying to add administrator in the Elements portal.

Resolution:

This error usually means that the user already has access rights to an Elements organization, but currently there is a known issue that when WithSecure partner user tries to add as an administrator a user who already has WithSecure Partner Portal access rights, they receive the error message "User cannot be added to this organization" even though the user doesn't have any other access rights than Partner Portal access rights.

If you receive this error and you are a WithSecure Partner who tries to add a user who already has access to Partner Portal, please open a support ticket from the Partner Portal and WithSecure Support can add the user for you.