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Failed to complete update installation due to Policy Manager version warning output in Atlant/Linux Security 64
Issue: In case Atlant/Linux Security 64 is managed by Policy Manager which is not version 16, the following error is output in journal/syslog after updating Atlant 1.0.319/Linux Security 64 12.0.482. Is the component installed properly? Failed to complete update installation due to Policy Manager version. Please update to…
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Unable to connect to Atlant from Client Security with error cannot connect to reputation server
Issue: I downloaded the Atlant VMware image, deployed it and went through all the points based on the manual. In Policy Manager, under Virtual security, I enabled Offload Scanning and set the IP address of the server. The client says that it cannot connect to the reputation server. What could be the problem?Resolution:…
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Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration
Issue: Error: "The management group cannot be found" when performing Countercept Cloud Detection for O365 to Entra ID Migration: New-AzManagementGroupDeployment: /withsecure/deploy.ps1:48 Line | 48 | … eployment = New-AzManagementGroupDeployment -ManagementGroupId $mgId … |…
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How to change Policy Manager Server address for Client Security/Server Security to a new Policy Manager Server address
Issue: How to change Policy Manager Server address of Client Security or Server Security to a new Policy Manager Server address. Resolution: After migrating the Policy Manager Server data to a new server, you can follow these instructions on the old Policy Manager Server to have the clients connect to the new address. If…
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Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Issue: It is not possible to verify the signature of the Linux installer downloaded from Countercept portal, it returns the error: gpg --verify f-secure-mdr-installer-latest.sig f-secure-mdr-installer-latest gpg: Signature from Tue 23 May 2023 11:30:49 CEST gpg: using RSA key 86857BBCF1062E0BA51AB2E016A8160C01EA1C3D gpg:…
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Internet Gatekeeper blocks(or slowdown) some sites
Issue: Internet Gatekeeper blocks(or slowdown) some specific web sites, although other web site are no problem.Resolution: When specific web sites are blocked(or slowdown) through Internet gatekeeper, Internet Gatekeeper needs to be configured as below. HTTP/1.0 requests relayed by the Internet Gatekeeper may not be…
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SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue?
Issue: SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue? Resolution: By default, firewall feature of F-Secure Linux Security is enabled automatically with the firewall profile of "Office" after the product installation. Due to this, it is…
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Correct way to import certificates into MSG
Issue: What is the correct way to combine certificate(s) and key into one file that can be imported into MSG?Resolution: The files provided by the Certificate Authority needs to be assembled in the following order: Appliance certificate, any intermediate certificate(s), Private key. The data can be bundled together in your…
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Emails to external recipients sent from software not encrypted by MSG
Issue: A software in our environment sends out regular emails to internal and external recipients. A tag is added to the subject line to have these messages encrypted by MSG. Only the messages intended for internal recipients are being encrypted, all messages from the software to external recipients arrive…
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How to add a user to the MSG or PSE users list so that they pass recipient verification?
Issue: Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance? Resolution: * Log in to the PSE / MSG appliance * Select the…