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Should I disable or uninstall Windows Defender on Windows Server 2016/2019/2022 after installing Server Security or Email and Server Security or Elements Endpoint Protection for Servers?
Issue: I've installed Server Security or Email and Server Security or Elements Endpoint Protection on a Windows Server 2016/2019/2022 server, but Windows Defender real-time protection is still on. Should I deactivate it when I'm using the WithSecure product? Resolution: Yes, Windows Defender should be deactivated when…
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Host unable to connect to WithSecure Policy Manager Server after upgrading or installing WithSecure Client Security 14.x (or later)
Issue: After upgrading or installing WithSecure Client Security/Server Security 14.x or newer, you encounter issues with communication. Symptoms include: * the host is unable to connect to WithSecure Policy Manager Server * the host is not visible on the "Import host" list in WithSecure Policy Manager Console. However, the…
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Email and Server Security Web Console login prerequisites
Issue: I am unable to log in to the F-Secure Email and Server Security Web Console after product installation Resolution: You can check that the server supports 'Windows Authentication: * On the taskbar, click Server Manager. * In Server Manager, click the Manage menu, and then click Add Roles and Features. * In the Add…
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Email and Server Security Upgrade Best Practices You Should Know
Issue: * How to install F-Secure Email and Server Security 15.00? * Why I cant push install F-Secure Email and Server Security 15.00 using Policy Manager Console? * For step 8 , do I need a domain and username ? What format is required? Resolution: Before planning any upgrade, it is highly recommended to check release…
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From where to download F-Secure Client Security 12/13/14 Standard or Premium installation file?
Issue: From where to download F-Secure Client Security 14.xx and older Standard or Premium installation file? Resolution: F-Secure Client Security 12,13,14 versions are no longer supported since they have reached end-of-life. Visit the Supported products page for more information. Current supported Client Security version…
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How to upgrade to WithSecure Email and Server Security 15.10?
Issue: How do I upgrade to WithSecure Email and Server Security 15.10? Resolution: This upgrade is a little different from the other versions, as in the latest cumulative updates for Exchange - Microsoft has dropped a possibility to access Exchange Web Services under the SYSTEM account. In order to support this change, we…
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How to configure alert forwarding by email on Policy Manager?
Issue: How can I configure alert forwarding by email on Policy Manager? Resolution: You can set Policy Manager to send alerts for the managed environment to one or more recipients by email. You can send alerts both for Policy Manager Server notifications and for managed hosts. Policy Manager Server alerts are each sent as…
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Policy Manager Alerts tab shows "Databases are old" for a host
Issue: Policy Manager Alerts tab shows an alert with the Severity Security and the description "Databases are old" for a host. How to troubleshoot why virus definitions are shown as outdated? Resolution: WithSecure Policy Manager receives the updates through our guts2 delivery and stores them in C:\Program Files…
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Released emails from Email and Server Security quarantine are not reaching the recipient's mailbox
Issue: I have problems with releasing quarantined attachments within WithSecure Email and Server Security Premium. When I try to release attachments (in this case .zip) from the graphical user interface (GUI), I get the message that it will be released but the email with the attachment won´t be sent to the recipient´s…
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How do I create a custom firewall rule (service) for Client Security or Server Security?
Issue: How to create a custom firewall rule (service) for Client Security or Server Security in Policy Manager Console? Resolution: To create a custom firewall rule over the Policy Manager Console: For Client Security 14 and 15 * Open the Policy Manager Console and go to the Settings-tab * Go to Firewall, using Standard…