-
How to setup the silent installation for Policy Manager Proxy?
Issue: * How to setup the silent installation for Policy Manager Proxy * User is creating a policy-based upgrade and needs to export installer msi for rollout via group policies Resolution: Note: These instructions are not valid for version 16 and later. Clean installations: For Windows * Open Policy Manager Console and…
-
How can I block access to a particular file using Application Control?
Issue: * Is there a way to block users from accessing or running a specific file with Business Suite products such as Client Security and Server Security? * Can you for example block C:\Temp\temp.do or even the WithSecure Uninstallation Tool? Resolution: With the help of Application Control file access rules, the admin can…
-
Client Security or Server Security installation failed because Universal CRT is not installed.
Issue: * Universal CRT is not installed therefore Client Security or Server Security installation fails. * In Policy Manger Console, push installations result in the status error message: "Installation failed. MSI error code is 1603". * The following error can be seen in Windows Application Event Logs: "Product: F-Secure…
-
What is the recommendation for Windows server scanning exclusions?
Issue: What is the recommendation for Windows/Windows SQL server scanning settings? Should the SQL databases and logs be excluded in the virus scanning settings? Resolution: As a general rule we always advise to follow Microsoft's official recommendations from their KB base about exclusions on Microsoft corporate software.…
-
Other Anti Virus is showing different result in Virus Total
Issue: Other Anti Virus is showing different result in Virus Total Virus Total https://www.virustotal.com/gui/home/uploadResolution: The criteria of maliciousness is different in each antivirus software. If you really want to check the file, please submit the file to SAS.…
-
How to check what version of virus definitions are currently installed with the Windows Command line?
Issue: How to check what versions of virus definitions are currently installed on WithSecure Client Security 16.00 (and above) or Server Security 16.00 (and above) with the Windows command line?Resolution: Follow these steps to run the fs_oneclient_command.exe tool to print out product information: 1. Open the command…
-
Duplicate Client Security or Server Security hosts in the Policy Manager domain tree after upgrade or reinstallation
Issue: After an upgrade or reinstallation of a WithSecure Client Security or Server Security client, why are there duplicate hosts visible in the WithSecure Policy Manager Server's domain tree?Resolution: If you are using the method "Randomly generated global unique ID" to create a host identification string, it may happen…
-
Unable to configure port for Policy Manager Proxy for Linux: port is already in use
Issue: When executing /opt/f-secure/fspms/bin/fspms-config to configure the Policy Manager proxy, an error message stating the port is already in use is printed: Specify the details for communication with F-Secure Policy Manager. Enter the server’s IP address or its DNS name. Server address []: 192.168.1.100 HTTPS port…
-
How can I enable or turn on the Offload Scanning Agent module for WithSecure Client Security?
Issue: In WithSecure Policy Manager Console, how do you enable or turn on the Offload file scanning functionality for WithSecure Client Security 15 or 16 that are in virtual environments?Resolution: Starting from WithSecure Client Security version 14 onwards, the Offload Scanning Agent (OSA) is activated through the…
-
How can I reset the host UID for WithSecure Server Security/Client Security?
Issue: FSMAUTIL is no longer available for WithSecure Business Suite Server Security / Client Security 15.x or 16.x, how do I reset the host's unique ID (UID)?Resolution: In WithSecure Server Security/Client Security 15.x, there is a new tool introduced called resetuid.exe to reset the host identity. This tool will replace…