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What are the default ports used by Policy Manager Server and Policy Manager Proxy?
Issue: What are the default ports used by Policy Manager Server and Policy Manager Proxy? This article lists the network ports that WithSecure Policy Manager Server and WithSecure Policy Manager Proxy uses. If you use any port filtering devices or software, verify that the required ports are available. Port filtering…
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Why are some Policy Manager Proxy (PMP) hosts not connecting or showing up in the Policy Manager Console (PMC)?
Issue: Why are some Policy Manager Proxy (PMP) hosts not connecting or showing up in the Policy Manager Console (PMC)? Resolution: The cause for this can be that the Policy Manager Proxy cannot report to the Policy Manager due to the fact that its certificate is missing. To resolve the issue follow these steps: * Run the…
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Some email messages are incorrectly classified by Email and Server Security spam scanner
Issue: * Some email messages are incorrectly classified by the Email and Server Security Spam Scanner, how to configure the product correctly? * Spam filter is not processing any emails * All emails from a specific recipient are detected as spam * Which logs to check for spam details Resolution: Spam control settings allow…
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WithSecure Linux Security 64 is not connecting to the Policy Manager Server and is not visible in the "Import New Host" tab in Policy Manager Console
Issue: WithSecure Linux Security 64 is not connecting to the Policy Manager Server and it is not visible in the "Import new hosts" tab in Policy Manager Console. Resolution: Check the "/var/opt/f-secure/fspms/logs/request.log" file of Policy Manager server whether there is any request from that Linux client by searching…
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How to migrate the Policy Manager Server to the new Windows Server?
Issue: How to move the WithSecure Policy Manager Server to the new Windows Server? Resolution: Follow these steps to transfer the WithSecure Policy Manager Server to a new server. * Backup the current Policy Manager database from the old server: * Stop the Policy Manager Server service * Policy Manager 15: net stop fsms *…
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How do you set up the WithSecure Policy Manager Server to communicate via HTTP proxy?
Issue: How do you set up the WithSecure Policy Manager Server to communicate via HTTP proxy? Resolution: Steps for Policy manager 16.00 and below : How to enable: * Navigate to folder C:\ProgramData\WithSecure\NS\Policy Manager\Policy Manager Server\data\ on the Policy Manager server * Open the fspms.proxy.config file *…
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How to allow a local user to unload or turn off WithSecure Client Security or Server Security security features?
Issue: How to allow a local user to unload / disable / turn off all security features of WithSecure Client Security and Server Security through Policy Manager? Resolution: Follow these steps to allow local users to unload / disable WithSecure Client Security and Server Security security features on their computer: * Log in…
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How to set up forwarding alerts to syslog server from Policy Manager?
Issue: I have a syslog server, how can I forward alerts from Policy Manager Server? Resolution: You can set Policy Manager to forward alerts to a third-party syslog server. Currently, both TCP and UDP transport protocols are supported. To configure syslog alert forwarding: * Select Tools > Server configuration from the…
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Client Security or Server Security fails to download definition updates from Policy Manager Proxy and Policy Manager Server with "certificate expired" and "untrusted root ca" errors
Issue / Symptom After upgrading to Policy Manager Server 15.30, Client Security or Server Security fails to download malware definition updates from Policy Manager Proxy (PMP) and Policy Manager Server (PMS) with "certificate expired" and "untrusted root ca" errors. Host using PMP 2022-02-01 09:32:21.040 [1454.1a68] I:…
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How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server? Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading: * Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The…