Issue: A mail targeted to multiple recipients returns with the message saying that "the following addresses had permanent fatal errors", followed by a list of all recipients. However when sending the same message to individual users it seems to work. It seems that if one recipient is invalid, all recipients get the same…
Issue: A user has forgotten their password to Secure Reader and there is no direct way to reset it.Resolution: For internal users, the password can be reset through the appliance webGUI:* Log in to the appliance webGUI * Go to the System-tab * Navigate to User Management->Users on the right * Search for the users…
Issue: Emails are blocked by the Messaging Security Gateway (MSG) or Protection Service for Email (PSE) maxsize firewall rule despite being seemingly smaller than the limit.Resolution: The maxsize firewall rule may include multiple criteria. Most likely one of the other criteria are being met by the message. Here is an…
Issue: How to configure DKIM and DMARC in Messaging Security Gateway?Resolution: To configure DKIM: * Navigate to Email Protection > Email Authentication > DKIM > General * For Enable, select On. A Policy Routes section appears * Enable Restrict processing to selected policy routes... * Confirm that the policy…
Issue: WithSecure Managed Detection and Response (MDR) client has been installed to a server but the device is not shown / visible in the WithSecure Countercept portal. Resolution: You may refer to our article for further information…
Issue: How to release a license to free up the subscription usage for a Endpoint Detection and Response for Business Suites subscription key? Resolution: For Client Security/Server Security 16.x, you can do the following through the Policy Manager Console: 1. Select the target domain. 2. Go to the Settings tab, and in…
Issue: We are getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755." during the Business Suite Client Security or Server Security installation. For example: Resolution: The error 2755 means that Windows cannot open…
Issue: User can see version of virus definitions db of Linux Security 64 from Policy Manager Console and Policy Manager Web Reporting, but it doesn't show which db. Policy Manager Console > Summary > Virus protection for endpoints > Virus definitions Example: Virus definitions: Up to date : 2020-06-15_01 Resolution: The…
Issue: How to install Client Security or Server Security 15.30 with Endpoint Detection and Response for the Citrix/XenApp environment ?Resolution: Installation steps:* Install Client Security / Server Security 15.30 to the master without EDR keycode distributed to it * Wait for OK in [ProtectionStatus] (See Note) * Apply…
Issue: DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening?Resolution: Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature. You need to do the following: 1. Share the URL with the Labs…