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How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface?
Issue: How to hide the real-time scanning exclusions or other exclusions from users in the local Client Security or Server Security user interface? Resolution: There is a setting in Policy Manager Console 16 with which you can enable or disable hiding of exclusions from users. * Log in to the Policy Manager Console *…
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WithSecure Client Security or Server Security Web content control is not blocking categories that are set as "Disallowed"
Issue: * I have Client Security and Server Security Standard installed, and have enabled the web content control to block the adult category. Why am I able to reach the porn site still? * I'm having a problem with Web Content Control, it doesn't block any of the categories set as "Disallowed". Resolution: The Web Content…
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New Linux Security(2024-03-18) offline database update fails
Issue: New Linux Security(2024-03-18) fails offline database update Resolution: New Linux Security(2024-03-18) update includes changes which will affect the procedure to install future malware definition or product updates from ZIP archives. Please continue reading if you are currently making use of ZIP archives to install…
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The latest Linux Security 64 update fails to install.
Issue: The latest Linux Security 64 update 2024-03-18 fails to install Resolution: The following error is visible in the update.log file: Update /aquarius/1710768883 installed successfully. >>> Installing /hydra/1710775746 (Tue Mar 19 15:15:24 EET 2024) >>> Update /hydra/1710775746 installed successfully. >>> Installing…
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Unable to connect to Atlant from Client Security with error cannot connect to reputation server
Issue: I downloaded the Atlant VMware image, deployed it and went through all the points based on the manual. In Policy Manager, under Virtual security, I enabled Offload Scanning and set the IP address of the server. The client says that it cannot connect to the reputation server. What could be the problem? Resolution:…
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How to change Policy Manager Server address for Client Security/Server Security to a new Policy Manager Server address
Issue: How to change Policy Manager Server address of Client Security and / or Server Security to a new Policy Manager Server address. Resolution: After migrating the Policy Manager Server data to a new server, you can follow these instructions on the old Policy Manager Server to have the clients connect to the new…
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Unable to connect to the Policy Manager Server using Policy Manager Console
Issue: When trying to connect to the Policy Manager Server, Policy Manager Console prompts an error message: "Cannot connect to the server: localhost:8080. Check that the host name and port number are correct. Port number 8080 is used by default." Policy Manager Server doesn't start and checking the Status Monitor, all…
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How to upgrade WithSecure Client Security or Server Security using the Policy Manager Console?
Issue: How to centrally upgrade WithSecure Client Security or Server Security to a newer or latest version using the Policy Manager Console? Resolution: Both Client Security and Server Security can be centrally upgraded to a newer version from the Policy Manager Console. Follow these steps to upgrade: * Download the latest…
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How to exclude a folder or file from real-time scanning and DeepGuard in Policy Manager?
Issue: Steps to exclude a folder or file from real-time scanning and DeepGuard for Client Security and Server Security in Policy Manager Console Resolution: You can exclude a file or folder from Real-time scanning and DeepGuard by following the steps below: * Log into Policy Manager Console * Click on Settings * Select…
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How to install an WithSecure Client Security or Server Security as standalone, that downloads updates without WithSecure Policy Manager Server?
Issue: How to install an WithSecure Client Security or Server Security as stand-alone, so that it downloads the updates directly from the WithSecure Update Server, without trying to download them from the WithSecure Policy Manager Server? Resolution: During the MSI installer exporting process, you can choose the initial…