Issue: When will a newer version of F-Secure Client Security for Mac be released that supports MacOS Catalina (10.15)? Resolution: A new version of F-Secure Client Security for Mac 13.12 was released on 29th of October. It has support for MacOS Catalina 10.15. Client Security for Mac 13.12 installation file is available on…
Issue: Why is F-Secure Email and Server Security dropping password protected attachments? Resolution: If password protected attachments are being dropped from emails, you should review actions that are taken when emails include archived files. You can review and change the settings by following these steps: * Log in to the…
Issue: Strip attachments for internal emails are being filter by F-Secure Email and Server Security, though the strip attachments option is turned off. Resolution: Th email direction is based on the Internal Domains and Internal SMTP senders settings and it is determined as follows: * Email messages are considered internal…
Issue: Does the server need to be rebooted after installing upgrade from (Email and) Server Security version 12.11 to 12.12? Resolution: When upgrading F-Secure Server Security 12.11 to 12.12, a reboot is not required for these upgrades to take effect. When creating the installer you will be given the choice between…
Issue: Our current license certificate does not contain the most recent subscription information or license keys. How can I get an updated license certificate which includes the license keycodes required for when installing or updating to the newest product versions? Resolution: To get a new license certificate, proceed to…
Issue: What are the default values for the F-Secure Anti-Virus for Microsoft SharePoint Content Scanner Server advanced settings? Resolution: The default values for the settings are: * Number of concurrent transactions = 5 * Connection timeout = 900 * Working directory = temp * Error handling on download = Allow * Error…
Issue: How to upgrade or install F-Secure Email and Server Security 14.00? Resolution: F-Secure Email and Server Security 14.00 is no longer distributed as an stand-alone executable installer. You can download the F-Secure Email and Server Security 14.00 jar file from our downloads page, import on the F-Secure Policy…
Issue: Where can I get the license key to use for the latest Email and Server Security version? Resolution: You can contact your reseller or your F-Secure sales contact, depending on how you ordered the product. They can deliver an updated license certificate to you. Take note that license keys are valid within the major…
Issue: Where to find the license key for version 14 of F-Secure Server Security? Resolution: If the license keys are not listed on your current license certificate, contact your reseller or F-Secure sales contact, depending on how you ordered the product. They can provide you with an updated license certificate that…
Issue: * The F-Secure Policy Manager Console is showing a security alert saying that the "Software Updater Database is x days old" * fspms-software-updater.log includes error: WARN [c.f.p.s.s.d.VersionCheckingFileDownloader] - Unexpected status="403 Forbidden" when connecting to…