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Using the SA account and F-Secure AV for Exchange
Using the SA account and F-Secure AV for Exchange Symptoms In all of the supported F-Secure Anti-Virus for Microsoft Exchange versions, the SA account is used during installation. This article explains why this is the case. Note: This article assumes deep technical understanding of both F-Secure's products and the…
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Spam scanning is not working
Spam scanning is not working Symptoms In F-Secure Anti-Virus for Microsoft Exchange, the spam scanning is not working. Diagnosis You have installed and configured F-Secure Anti-Virus for MS Exchange. E-mail scanning is working well since it is blocking e-mails, quarantining them and rejecting them correctly. However, you…
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Quarantine not available
Quarantine not available Symptoms The quarantine database of F-Secure Anti-Virus for Microsoft Exchange is not available for a some reason. Diagnosis It might occasionally happen that the quarantine database is not available, e.g. due to a network problem or it may have run out of space. It is important that e-mails,…
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F-Secure Email and Server Security manual scan causes system to hang
F-Secure Email and Server Security manual scan causes system to hang Symptoms After initialing a manual scan, the server/system experiences noticeable degradation in performance causing the server/system to hang. Diagnosis Scanning large archives may cause the CPU usage to increase by 50% - 100%. Solution To overcome…
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Accessing F-Secure Anti-Virus for Windows Servers Web Console remotely on Server Core for Windows Server 2008
Accessing F-Secure Anti-Virus for Windows Servers Web Console remotely on Server Core for Windows Server 2008 Symptoms You cannot access F-Secure Anti-Virus for Windows Servers Web Console remotely on Server Core for Windows Server 2008. Diagnosis The F-Secure Anti-Virus for Windows Servers Web Console access is, by…
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Database cannot be accessed
Database cannot be accessed Symptoms This article describes an issue in F-Secure Anti-Virus for Microsoft Exchange where database cannot be accessed. Diagnosis When you try to make a query for the database or test database connection (by clicking the test database connection link on the database tab) on Web Console, the…
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Number of spam messages not growing
Number of spam messages not growing Symptoms The number of spam messages remains unchanged for a long time. Diagnosis You notice that the amount of spam messages remains the same even though it should grow steadily. This indicates a problem in the Network Configuration settings. Solution To solve the problem, you should…
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Warning 'EcProcessVirusScanQueueItem' during virus scanning
Warning 'EcProcessVirusScanQueueItem' during virus scanning Symptoms The user is displayed the following warning during virus scanning: EcProcessVirusScanQueueItem Diagnosis The user receives the below error on a regular basis on his Microsoft Exchange 2007 Server with SP1. The user has F-Secure Anti-Virus for Microsoft…
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Software Updater does not patch JRE if JDK gets installed on the same system
Software Updater does not patch JRE if JDK gets installed on the same system Symptoms F-Secure Software Updater (SWUP) does not patch JRE. Diagnosis Even though Java Development Kit (JDK) is listed as a product supported by SWUP, we want to emphasize that SWUP does not patch JRE (32-bit and 64-bit) whenever Java…
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Software Updater unable to determine missing Foxit Reader update or the latest version
Software Updater unable to determine missing Foxit Reader update or the latest version Symptoms Software Updater does not show that there is a missing update for Foxit Reader and does not update it to the latest version. Diagnosis The Foxit Reader installed is a Consumer version, not the Enterprise version. Software…