-
After installation, user is unable to launch Policy Manager Console "The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions".
Issue: After installation, user is unable to launch Policy Manager Console and they receive error: "The item referred by this shortcut cannot be accessed. You may not have the appropriate permissions". Resolution: The setup wizard creates the user group FSPM users. The user who was logged in and ran the installer is…
-
Unable to change Management Server Address for Client Security or Server Security hosts (Keyreplacer)
Issue: Unable to change Management Server Address on Client Security or Server Security hosts because the public and private admin keys do not match. Need to migrate hosts between two Policy Manager Servers without having to do a re-installation of the software client side. How can the management key file (admin.pub) on…
-
How do I enable / disable WithSecure Browsing Protection through WithSecure Policy Manager?
Issue: I need to enable or disable the Browsing Protection feature on some client, how can I do it centrally using Policy Manager Console? Resolution: * Open Policy Manager Console * Select a host or policy domain * Go to the Settings tab * Go to the Browsing Protection settings page * Uncheck the box to Disable or Enable…
-
How to setup the silent installation for Policy Manager Proxy?
Issue: * How to setup the silent installation for Policy Manager Proxy * User is creating a policy-based upgrade and needs to export installer msi for rollout via group policies Resolution: Note: These instructions are not valid for version 16 and later. Clean installations: For Windows * Open Policy Manager Console and…
-
How can I exclude certain update from Software Updater in Policy Manager?
Issue: User wants to exclude a specific software update from WithSecure Software Updater automatic installation. Resolution: You can create a rule to exclude a certain software update from Software Updater automatic installation in Policy Manager Console by following these steps: * Log in to Policy Manager Console * Select…
-
"Authorization failed because the specified user credentials are invalid" error message when logging in to Policy Manager Console
Issue: User get the following error message when trying to log in to Policy Manager Console: Cannot connect to server: authorization failed because the specified user credentials are invalid. Resolution: Firstly, users must not be members of the Active Directory group "Protected Users". This prevents them from logging on…
-
How do I reset the admin password for Policy Manager Console?
Issue: I have forgotten my login password to WithSecure Policy Manager Console, how do I reset the admin password? Resolution: If you have lost the password for the admin user, or if the account was accidentally deleted, you can reset the admin account for Policy Manager on Windows by following the steps below: For 15.x…
-
Is it possible to define wildcard exclusions for scans with WithSecure Linux Security 11.10?
Issue: Is it possible to define wildcard exclusions with WithSecure Linux Security 11.10 or is full path the only supported option? Resolution: Wildcard exclusions for scans are not supported by WithSecure Linux Security 11.10. Full path is required to be used when creating exclusions. Article no: 000018262
-
Policy Manager fails to start the Automatic Update Server process (bwserver) due to an issue with server.cfg permissions
Issue: By default, Linux distributions set a umask of 022. However, if this is modified e.g. to harden the underlying system, it can cause a problem where the Automatic Update Server process (bwserver) fails to start. This is due to the process bwserver not being able to read its own config-file…
-
What is considered "new infection" in the Policy Manager Web Reporting view?
Issue: What is considered "new infection" in the F-Secure Policy Manager Web Reporting view? Resolution: * Log on to your Policy Manager Console * Select the Policy domain or Host you want to edit * Switch to the Alerts tab * Every item in the list, which is not marked as "read" will be considered as "new" in the Web…