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Release Announcement: New WithSecure client for macOS
Updates 2024-05-20: The WithSecure Elements and Countercept clients for Mac have now been released to all customers. Please note that it might take a day or so before all endpoints receive this update. 2024-05-15: Added information related to security posture when used as part of VPN authorization. 2024-04-16: Article…
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What's New in Elements: December 2023
Editor’s Highlights A slightly “lighter” update this time, compared to most months. As it has been the holiday season in many parts of the world, we prefer not to release larger changes to our products and solutions during this period, to minimize any possible effects on our customers. Upcoming changes to clients As…
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How to add a user to the Partner Portal for e-Ordering and etc?
Issue: How to add a new user to the Partner Portal for e-Ordering and etc? How to request access rights? Resolution: Not even an administrator user can directly create new users in the Partner Portal. User access rights to the Partner Portal can only be requested. If you already have a colleague who has access rights to…
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Getting an error of "Your login to WithSecure™ Partner Portal failed." when logging into Partner Portal
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
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How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)?
Issue: How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)? This article applies to: * Elements Endpoint Protection (EPP for Computers and EPP for Servers) * Business Suite (Client Security and Server Security) Resolution: You can find the…
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Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Issue: It is not possible to verify the signature of the Linux installer downloaded from Countercept portal, it returns the error: gpg --verify f-secure-mdr-installer-latest.sig f-secure-mdr-installer-latest gpg: Signature from Tue 23 May 2023 11:30:49 CEST gpg: using RSA key 86857BBCF1062E0BA51AB2E016A8160C01EA1C3D gpg:…
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Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
Issue: Salesforce stores "documents" in three different objects: ContentVersion (aka Files), Document, Attachment. WithSecure Cloud Protection for Salesforce does not appear to be checking Documents uploaded via API or Manually. It is testing ContentVersion and Attachment. Resolution: In recent years, Salesforce has been…
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How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
Issue: How to increase the Scan Quota in Cloud Protection for Salesforce when getting error: "monthly scan usage quota limits exceeded" ? * What’s the impact on the service when we hit the monthly scan quota limit? * What are the options available to optimize the scan quota usage? Resolution: You are getting that email…
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What's New in Elements: November 2023
Editor’s Highlights Elements Vulnerability Management Scan Node Agents During the last month we have released new versions of the Scan Node Agents for Elements Vulnerability Management. If you have problems connecting these to our servers, please be sure to read the notes below. Elements Security Center Business suite +…
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WithSecure Elements Endpoint Detection and Response: Exporting data to CSV from the Event Search view
WithSecure Elements EDR has launched new functionality in the Event Search view where you can export the data from the view into a comma-separated value (CSV) file. The exported data will align with how it is displayed in the portal – for example, if you have added/removed/reordered the columns then this will be the layout…