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MSG not sending emails to external addresses
Issue: * The MSG appliance has stopped sending emails out to external domain addresses * Sending emails to internal domain addresses works without issue * Receiving emails from any sender works normally * Outgoing connector is showing errors about invalid certificates Resolution: The problem might be caused by an invalid…
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WithSecure Messaging Security Gateway (MSG) license still shows expired despite the renewal
Issue: I have renewed my WithSecure Messaging Security Gateway (MSG) license but the appliance still states the license is expired, how can I fix this issue? Resolution: Despite renewing your WithSecure Messaging Security Gateway (MSG) license, there is a possibility the license expiry date is not updated in our system.…
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MSG is blocking emails due to blacklisted IP
Issue: Trying to send emails through MSG results in the following Non-Delivery Report (NDR) message: SMTP Protocol Returned a Permanent Error 550 5.7.0 Blocked - see https://ipcheck.proofpoint.com/?ip=<ip.address.goes.here> Resolution: The sending IP-address has been blocked by Proofpoint Dynamic Reputation (PDR). This can…
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Message through MSG to group of recipients wrongly fails with user unknown error for all recipients
Issue: A mail targeted to multiple recipients returns with the message saying that "the following addresses had permanent fatal errors", followed by a list of all recipients. However when sending the same message to individual users it seems to work. It seems that if one recipient is invalid, all recipients get the same…
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User has forgotten password to MSG/PSE Secure Reader
Issue: A user has forgotten their password to Secure Reader and there is no direct way to reset it. Resolution: For internal users, the password can be reset through the appliance webGUI: * Log in to the appliance webGUI * Go to the System-tab * Navigate to User Management->Users on the right * Search for the users…
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Message is getting blocked by MSG maxsize firewall rule despite being seemingly smaller than the limit
Issue: Emails are blocked by the Messaging Security Gateway (MSG) or Protection Service for Email (PSE) maxsize firewall rule despite being seemingly smaller than the limit. Resolution: The maxsize firewall rule may include multiple criteria. Most likely one of the other criteria are being met by the message. Here is an…
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Messaging Security Gateway - DKIM and DMARK configuration
Issue: How to configure DKIM and DMARC in Messaging Security Gateway? Resolution: To configure DKIM: * Navigate to Email Protection > Email Authentication > DKIM > General * For Enable, select On. A Policy Routes section appears * Enable Restrict processing to selected policy routes... * Confirm that the policy…
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Countercept (MDR) client is not visible in the Countercept portal after installation
Issue: WithSecure Managed Detection and Response (MDR) client has been installed to a server but the device is not shown / visible in the WithSecure Countercept portal. Resolution: The Countercept MDR client requires a network connection to operate properly. It silently collects activity from the endpoint on which it is…
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What's New in Elements: May 2023
Editor’s Highlights WithSecure launches Elements Cloud Security Posture Management With many organizations moving some or all of their infrastructure to cloud services such as AWS or Azure, it's important that this infrastucture is secure. Our new Elements Cloud Security Posture Management can analyze and suggest changes…
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Software Updater detects updates that have already been applied, and repeatedly requests for restarts
Issue: The Software Updater feature in Elements Endpoint Protection and Business Suite Client Security detects several updates as missing even if they have already been installed. After each installation attempt the product shows a restart or reboot request. Google Chrome and Mozilla Firefox are among the affected updates.…