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WithSecure Elements EPP firewall is blocking RDP access for computers
Issue: RDP connections for computers are being blocked by WithSecure Elements Endpoint Protection (EPP) firewall. Resolution: The default WithSecure Office (open) firewall rules blocks RDP connection. If you have a current profile where Firewall rule allows RDP access, select the list of devices and assign the profile…
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Licensing and activation in Office 365/Microsoft 365 was blocked by Browser Protection/Web content control in Endpoint protection
Issue: Licensing and activation in Office 365/Microsoft 365 are being blocked by Browsing protection/Web content control. Resolution: Following domains/URL are necessary for Microsoft365/ Office365. Browsing protection category sometimes consider those as Webmail/SNS/Entertainment/etc depending on the site reputation…
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What's New in Elements: July 2023
Elements Security Center "WINS" has been renamed to "Host name" in profile assignment rules Dashboard- Issue list now shows the number of untrusted devices for a company New System Views have been added to Security Events File detections Web and Network System and Applications Other Elements Solutions New charts have been…
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The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center
Issue: * The message "Policy does not require the password" is seen next to the user properties under the device status in the Elements Security Center. What goes wrong with the user on the device in this case? * The issue "Device at risk due to accounts for which password is not required" is showing up in the dashboard in…
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End of Support: 32 bit compatible updates for macOS
End of Support: 32 bit compatible updates for macOSWithSecure will stop providing any 32bit compatible updates for macOS from 30 September 2023. We will continue to provide 64bit compatible updates for supported versions of our products on supported versions of macOS in the future. Background For many years, Apple…
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Changes in EDR Automated responses
UPDATE: This change has now been released to production, and is now available for all customers! Please note that the Automated Response view will be removed on 16th October 2023 The Automated Response view is being revamped! It is being replaced by a new view called ‘Automated Actions’. The functionality stays the same…
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How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. * Click on the Windows Start button * In the list of apps, click on WithSecure * Click on WithSecure Support tools * Click Run diagnostics * Once completed, it generates a file…
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SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue?
Issue: SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue? Resolution: By default, firewall feature of F-Secure Linux Security is enabled automatically with the firewall profile of "Office" after the product installation. Due to this, it is…
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What's New in Elements: June 2023
Editor’s Highlights Elements Security Center – Scope Management We have made some changes in the way the organizational scope is shown in the Elements Security Center, which make it more consistent across all parts of the Elements portfolio. You can find more details below. Elements Security Center New Features Chart…
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Security Alert: Fake mails pretending to come from WithSecure
We wish to inform you of a recent potential cybersecurity risk that has come to light, wherein an individual or group, henceforth referred to as the "threat actor," is impersonating our Chief Financial Officer through the use of the following fraudulent email address: Tom Jansson <headoffice[@]acctlos[.]com>. We strongly…