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Policy Manager fails to start the Automatic Update Server process (bwserver) due to an issue with server.cfg permissions
Issue: By default, Linux distributions set a umask of 022. However, if this is modified e.g. to harden the underlying system, it can cause a problem where the Automatic Update Server process (bwserver) fails to start. This is due to the process bwserver not being able to read its own config-file…
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How to configure RMM Kaseya VSA agent to retrieve read-only status information from WithSecure client applications such as Elements Endpoint Protection, Computers Edition or Client Security?
Issue: How to configure Kaseya VSA agent to retrieve read-only status information from WithSecure client applications such as Elements Endpoint Protection, Computers Edition or Client Security. Resolution: Our Help Guides include all of the information required to configure supported Windows Management Instrumentation…
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Where to contact about payments and billing regarding WithSecure Business Products
Issue: Where to contact about payments and billing regarding WithSecure Business / corporate products. Resolution: If you are an end-customer, you need to contact your own WithSecure reseller partner if you have questions about billing. If you are a WithSecure reseller partner and you have questions about billing, please…
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What is considered "new infection" in the Policy Manager Web Reporting view?
Issue: What is considered "new infection" in the F-Secure Policy Manager Web Reporting view? Resolution: * Log on to your Policy Manager Console * Select the Policy domain or Host you want to edit * Switch to the Alerts tab * Every item in the list, which is not marked as "read" will be considered as "new" in the Web…
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How to export the Device Control hardware devices list in Policy Manager in CSV format?
Issue: How to export the Device Control hardware devices list in Policy Manager in CSV format? Resolution: Follow these instructions to export the Device Control hardware devices table as CSV: * Highlight the policy domain from the Domain Tree * Go to the Settings tab and select Advanced View * Navigate to F-Secure Device…
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How can I block access to a particular file using Application Control?
Issue: * Is there a way to block users from accessing or running a specific file with Business Suite products such as Client Security and Server Security? * Can you for example block C:\Temp\temp.do or even the WithSecure Uninstallation Tool? Resolution: With the help of Application Control file access rules, the admin can…
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When trying to increase or decrease licenses through the Partner Portal, I get the error "Sorry, data cannot be saved"
Issue: I get the error "Sorry, data cannot be saved" when trying to increase or decrease SaaS or Yearly subscription through the Partner Portal. Resolution: If you get this error, open a support ticket using Partner Portal and give the following details: * Who is the user who is doing the order * Customer name *…
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How does the "Protect the Hosts file" security feature work?
Issue: How does the Protect the hosts file security feature work with WithSecure security product on a Windows host? What happens to an already modified hosts file when WithSecure security product is installed? Resolution: The Protect the Hosts file security feature monitors if there have been any changes made to the hosts…
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WithSecure Client Security or Server Security push installation failed with Error code 5
Issue: When trying to deploy WithSecure Client Security or Server Security installation from the Policy Manager Console via Push Installation method , user receives error code 5. Resolution: Error code 5 means that the host was reachable, but the access from the instructing system / account was denied. Verify these points,…
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Policy Manager for Linux - No X11 DISPLAY variable was set, but this program performed an operation which requires it
Issue: I installed Policy Manager Server for Linux v14.20 on CentOS v7.7. I have installed the same Policy Manager console version. I cannot connect to Policy Manager Server using Policy Manager console. The F-Secure Policy Manager Server service is running. Resolution: Check if your Policy Manager console is started from…