Product Troubleshooting Common topics

Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
Can the Elements Business accounts and accesses to the different portals be combined?
Guide to WithSecure Ideas for New Community Users
Obtaining Entra ID User Count for Pricing and User Account Allocation
Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Why does RDP connection not work when Application Control rules are active on a Windows server 2022?
DeepGuard prevented an untrusted application from modifying another process
How to add a user to the Partner Portal for e-Ordering and etc?
Getting an error of "Your login to WithSecure™ Partner Portal failed." when logging into Partner Portal

When trying to increase or decrease licenses through the Partner Portal, I get the error "Sorry, data cannot be saved"

Issue:

I get the error "Sorry, data cannot be saved" when trying to increase or decrease SaaS or Yearly subscription through the Partner Portal.

Resolution:

If you get this error, open a support ticket using Partner Portal and give the following details:

Who is the user who is doing the order
Customer name
Subscription key or the order you are trying to modify

Article no: 000012162