Endpoint Protection
Business Suite
Troubleshooting articles
Endpoint Detection and Response
Extended Detection and Response
Exposure Management
Identity Security
Common Topics
Collaboration Protection
Other WithSecure Products
WithSecure Cloud Protection for Salesforce
Why number of "Non-user mailbox" protected by Collaboration Protection exceeds the purchased license size?
Error "Cannot validate argument on parameter" when updating Azure Entra ID Identity script
How to change or transfer WithSecure Business Account two-factor authentication to a new authenticator device?
How to configure Device control where all of USB devices are blocked unless white-listed by its hardware ID.
Unable to change settings in an Elements Endpoint Protection profile in the portal due to the save and publish button being greyed out
Error "The package you are installing is outdated" when exporting installer in Policy Manager Console
Client Security or Server Security Firewall rules made with Policy Manager do not work or appear in the Windows firewall
How can I change Polling interval for virus definitions updates in Policy Manager Server?
How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
How to configure a persistent data storage or volume for downloaded signatures on Atlant ?
After onboarding a new Elements Exposure Management, the Identities view in the Elements Portal does not populate data.
False positive or false negative detection when scanning backported software with Elements Exposure Management
How does WithSecure Elements Vulnerability Management count scanned unique IP addresses?
Some Elements Vulnerability Management scheduled system scan end up with "Terminated" status
When requesting a scan node license in Elements Exposure Management Portal, the error "number of allowed scan node licenses has been reached" is displayed.
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Browsing Protection extension in Chrome causes all sites to be blocked on first search
Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
Can the Elements Business accounts and accesses to the different portals be combined?
How to upgrade Cloud Protection for Salesforce and is there a rollback option ?
Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access
Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
Configurable Point of Presence: Set up your data processing region

When trying to increase or decrease licenses through the Partner Portal, I get the error "Sorry, data cannot be saved"

Issue:

I get the error "Sorry, data cannot be saved" when trying to increase or decrease SaaS or Yearly subscription through the Partner Portal.

Resolution:

If you get this error, open a support ticket using Partner Portal and give the following details:

Who is the user who is doing the order
Customer name
Subscription key or the order you are trying to modify