-
Collaboration Protection solution in the Elements Security Center shows "no access rights"
Issue: When logging in to Elements Security Center, the Collaboration Protection product subscription section shows "no access rights - You do not have rights to Collaboration Protection content of this organization" for it. Resolution: If you are a customer who just bought Elements Collaboration Protection or a partner…
-
How to verify that suspicious inbox rule was removed by user
Issue: Admin received a notification that there is a suspicious inbox rule, advise user to remove the rule. Admin wants to verify that suspicious rule is already removed. Resolution: At the moment Collaboration Protection will only report those suspicious inbox rules but do not list the user's rules, admin needs to check…
-
Error "Cannot load the page" during logon to the WithSecure Elements Security Center portal
Issue: Error "Cannot load the page" during logon to the WithSecure Elements Security Center portal at https://elements.withsecure.com Resolution: If you are getting this error page, perform the browser reload using the "Ctrl + F5" keys. Ctrl + F5 is a keyboard shortcut to reloads the web page including the browser cache.…
-
How to add Elements Collaboration Protection access rights for admins with existing WithSecure Business accounts?
Issue: How to add Elements Collaboration Protection access rights for admins with existing WithSecure Business accounts (administrators who already have Elements Endpoint Protection, Endpoint Detection and Response, or Vulnerability Management access rights)? Resolution: You can add Elements Collaboration Protection access…
-
Collaboration Protection solution in the Elements Security Center shows "no access rights"
Issue: When logging in to Elements Security Center, the Collaboration Protection product subscription section shows "no access rights - You do not have rights to Collaboration Protection content of this organization" for it. Resolution: If you are a customer who just bought Elements Collaboration Protection or a partner…
-
How to change Elements Collaboration Protection Exchange mailbox type between user and non-user?
Issue: How to change Elements Collaboration Protection Exchange online mailbox type between user and non-user? Resolution: The mailbox type listed in the Elements Collaboration Protection portal has to do with the type of Microsoft 365 tenant / account itself. There are no settings in Elements Collaboration Protection…
-
Does compromised account feature cover all users in Microsoft365 regardless of number of license on Elements Collaboration Protection? Or does it cover only users who have mailbox?
Issue: Does compromised account feature cover all users in Microsoft365 regardless of number of license on Elements Collaboration Protection? Or does it cover only users who have mailbox? Resolution: It will be the latter. Only users that have mailbox, PLUS it is protected by ECP, can be use this feature. So for example,…
-
What do private and public breach types mean in compromised account in Elements Collaboration Protection?
Issue: In compromised account, there's private and public as breach type shown in the detection detail page. What do those breach types mean? Resolution: Private - Breach details are not publicly available on the internet. Attackers are selling for cryptocurrency on Tor forums ("dark web") Public - Breach details are…
-
How to remove Exchange mailboxes from Elements Collaboration Protection?
Issue: How to disable or turn off protection for a specific / certain / single mailbox for Elements Collaboration Protection? Resolution: You can remove mailboxes from being protected by following these steps: * Login to the Elements Collaboration Protection portal * Select Cloud services on the sidebar * Select Configure…
-
Does Elements Collaboration Protection use generative AI?
Issue: Does Elements Collaboration Protection(ECP) use generative AI? Resolution: ECP does not use Generative AI. Article no: 000045777