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There are two detections which description in breach details and time of breach are same in Elements Collaboration Protection. But Time of detection is different.
Issue: There are two detections which description in breach details and time of breach are same on Elements Collaboration Protection(ECP). But Time of detection is different. Time of detections are14.04.2023 and 04.07.2023. Does it mean that ECP detected same information about the breach twice? Are those breaches…
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Why does the Eicar files were not detected by Elements for Microsoft 365/Collaboration Protection during file uploading to SharePoint?
Issue: Why does the Eicar files were not detected by Elements for Microsoft 365/Collaboration Protection during file uploading to SharePoint? Resolution: Elements for Microsoft 365/Collaboration Protection starts protecting the SharePoint from the moment it gets connected and sites are protected. Thus, only the files…
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How do I retrieve quarantined attachment from the Collaboration Protection Portal?
Issue: How do I retrieve quarantined emails from the Collaboration Protection Portal? Resolution: Currently, it is not possible to retrieve the quarantined attachments using Collaboration Protection portal without releasing it but it is achievable for advanced administrators with the tool and instructions mentioned in the…
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Elements Collaboration Protection: How to manually relase a quarantined file after failed to release using the [Release] button?
Issue: How to manually relase a quarantined file after failed to release using the [Release] button? Resolution: In case that qurantined file was not being released even after performing release using the [Release] button, the user can manually release a quarantined file following these steps: 1. Log to your Micrososft…
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Elements Collaboration Protection: Number of OneDrive protected
Issue: The number of drives protected from the Elements Collaboration Protection (ECP) portal is different from the number of drives that can be confirmed from the usage status of the Microsoft Management Center. How to check if all OneDrive are actually protected? Resolution: Usually, all active drives that exist on the…
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WithSecure Elements Collaboration Protection permissions required to access WithSecure services
Issue: What exact permissions does the account used to connect between Microsoft 365 and WithSecure require? Resolution: The following permissions are required for the account which connects between Microsoft 365 and WithSecure: Exchange: * Read all users' full profiles * Read all audit log data * Read all usage reports *…
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Collaboration Protection shows "No more licenses available" when trying to protect a mailbox
Issue: Admin get the message "No more licenses available. To protect additional mailboxes, you need to get more licenses or turn off protection for others" when trying to protect a new mailbox with Elements Collaboration Protection Resolution: The license usage for Elements Collaboration Protection is based on the amount…
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Incoming email was delayed to be detected and quarantined on Elements Collaboration Protection and the receiver could see the email and has already sent reply it.
Issue: Incoming email was delayed to be detected and quarantined on Elements Collaboration Protection and the receiver could see the email and has already sent reply it. In the end, the reply was also quarantined but not sent to any destination addresses. This issue happened only one time and cannot be reproduced again.…
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Is it necessary to change any settings in Elements Collaboration Protection side when we have changed our domain name in Microsoft 365?
Issue: We have changed our domain name, but Microsoft 365 tenant itself is same as before. In this case, do we need to change any settings in Elements Collaboration Protection(ECP) side? So far, old domain name remains in some places in portal. For example, there are some old domain records remaining in Exchange page and…
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Protection for OneDrive assets in Elements Collaboration Protection become unprotected status after a while
Issue: Protection for OneDrive assets are always Unprotected. If we try to enable it manually, after a short time it will goes back to Unprotected status. This happens a few tenant accounts Resolution: In relation to the issue of OneDrive assets losing protection over time, you might want to review the Elements…