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How to configure Device control where all of USB devices are blocked unless white-listed by its hardware ID.
Issue: How to configure Device control where all the USB devices are blocked unless white-listed by its hardware ID. Resolution: You can make rules of various USB Classes where you can set the access level to Block and than make a white-list rule to allow the devices by hardware ID. To know various Class please check this…
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Unable to change settings in an Elements Endpoint Protection profile in the portal due to the save and publish button being greyed out
Issue: Unable to change the settings in an Elements EPP for Computers or Elements EPP for Servers profile in the Elements Endpoint Protection Portal due to the "save and publish" button being grayed out.Resolution: The profile editor includes extra validation checks to make sure all settings are complete and correct. If…
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How to grant Elements Administration - Identity and Access Management role?
Issue: How to grant an administrator the Elements Administration - Identity and Access Management role? Resolution: The Elements Administration - Identity and Access Management (IAM) role can only be given by an administrator who already has the role. If your company does not have any users with the IAM role and you have a…
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Elements Connector unable to forward logs with error "Message too long"
Issue: Elements Connector unable to forward logs with error "Message too long". Resolution: This typically occurs when trying to send a UDP packet that exceeds the maximum allowed size. UDP has a maximum payload size of 65,507 bytes (65,535 bytes total - 8 bytes for UDP header - 20 bytes for IP header). However, likely the…
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Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?
Issue: Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?Resolution: Yes, as an administrator, you can add extra rules to the firewall profile used by the device if you need to provide extra access to isolated device. For example, you can allow…
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How can I configure Elements Endpoint Protection for Computers to scan on computer startup or reboot?
Issue: What rule do I need to configure to scan my computer on startup or reboot ?Resolution: On Elements Security Center profile, navigate to Automated Tasks : 1. Navigate to Security Configurations > Profiles on the sidebar 2. Select the desired profile 3. Go to Automated tasks 4. Make sure to enable automated tasks 5.…
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Does Elements Endpoint Protection support non-persistent VDI environments?
Issue: Does Elements Endpoint Protection support non-persistent VDI environments? Resolution: We do have the installation steps documented to support persistent deployment on Citrix and WMWare Horizon: Installation in persistent mode on Virtual Desktop Infrastructure (VDI) systems | Elements Endpoint Protection | Latest |…
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Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal?
Issue: Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal? Why is the Software Updater status doesn't working for Elements Agents on Mac?Resolution: The Software Updates status is displayed in the Elements EPP portal only if the 'Scan for missing Software Updates' operation has…
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Adding allowed or denied sites for Elements Endpoint Protection via the the Portal profile editor does not work
Issue: * I have added a site into the denied list for the Browsing Protection feature via the Elements Endpoint Protection portal Profile Editor. However, the site is not blocked with Browsing Protection enabled in the on the device using EPP for Computers or for Servers. Same goes to the allowed site. Why is this…
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Blocking Android and Apple Device Storage Access with Device Control
Issue: Block the storage of mobile devices with a general ID that allows blocking for all from the same profile. We already had this option active, but it seems that in new versions of Android it is no longer working.Resolution: As for blocking of Android devices, the reason why the Samsung mobile phone for example is…