Endpoint Protection

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I manually install all the critical and important security updatess using Patch Management page in the Elements portal?
Issue: I have a lot of devices in my environment and I would like to manually start the installation operation of all the Critical and Important security updates simultanously, instead of selecting individual software updates from the Elements Security Center portal's Patch Management page. How can I quickly select all the…
How to check on which devices a Elements subscription key is in use?
Issue: How to check on which devices an Elements subscription key is in use? Resolution: You can list on the Elements Security Center portal's Environment > Devices page the devices which have a specific subscription key by following these steps: * Log in to the Elements Security Center Portal * Navigate to the Management…
An application or software that is run from a network drive is slow to start or has performance issues when Elements Agent is installed
Issue: An application or software that is running from a network drive is slow to start or has performance issues when Elements Endpoint Protection Agent is installed. Resolution: If an application that is launched from a network drive starts slowly or does not work very well with Elements Endpoint Protection enabled, you…
What does the Elements Endpoint Protection network isolation feature do?
Issue: What does the Elements Endpoint Protection (EPP for Computers or EPP for Servers) network isolation feature do when an admin sends the Isolate from network operation from the Elements Endpoint Protection Portal? How does the feature work exactly? Resolution: The Elements Isolate from network feature adds Windows…
How to install Elements Agent silently without prompting admin credentials or subscription key?
Issue: How to perform a silent installation of the Elements Agent, so that the installation does not ask the user to enter admin credentials or the subscription key? Resolution: You can run the Elements Agent EXE installer with additional command-line parameters to automatically enter the subscription key and not show the…
How to enable "Do not block active connections for untrusted apps" for the Elements EPP Connection Control feature?
Issue: When a user goes to a banking website and the Elements Endpoint Protection Connection Control feature is activated, some Windows applications lose internet connectivity. How to enable "Do not block active connections for untrusted apps " from the Elements Security Center Portal profiles for Elements EPP for…
How to uninstall Elements Endpoint Protection Agent if the device was removed from Elements portal and local uninstallation is not allowed?
Issue: How to uninstall Elements Endpoint Protection Agent if the device was removed permanently from the Elements Security Center Portal Environment > Devices list and the profile that was assigned has the setting "Allow the user to uninstall the product" set to disabled. Resolution: If local uninstallation of Elements…
How to disable the Connection Control feature for Elements Endpoint Protection from the Elements portal profiles?
Issue: How to disable the Connection Control feature for Elements Endpoint Protection (EPP for Computers or EPP for Servers) in the portal. We do not want Connection Control feature to activate and the green border + banner to show up on the Elements Endpoint Protection Agent devices when users access a banking website.…
How to disable Elements Endpoint Protection DeepGuard decisions based on low prevalence (rare file)
Issue: Many files are being blocked by the DeepGuard feature of Elements Endpoint Protection (EPP for Computers or EPP for Servers) due them being rare (deep_guard.rare.block). How to disable DeepGuard decisions based on low prevalence? Resolution: To disable blocking of rare and suspicious files: * Log in to the Elements…
Is it possible to downgrade Elements Agent to an older version?
Issue: Is it possible to downgrade Elements Endpoint Protection Agent (EPP for Computers or EPP for Servers) to an older version if we have issues with the latest version? Resolution: It is not possible to downgrade to a previous version, since upgrade is done through channel upgrade. This means that when the devices…