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Linux client installation fails with error "Warning: Installation timed out on setting up SELinux integration."
Issue: Elements Linux Protection or Business Suite Linux Security 64 installation fails with error "Warning: Installation timed out on setting up SELinux integration.". Full error message: Installing WithSecure Linux Security 64 Setting up integration with SELinux Warning: Installation timed out on setting up SELinux…
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How can I change an Elements subscription from Partner Managed to Company Managed or vice versa?
Issue: How to change an Elements (EPP, EDR, Collaboration Protection or Exposure Management) subscription type from Partner Managed to Company Managed or from Company Managed to Partner Managed. This could apply to the following scenarios: * You're a company buying the product from a reseller and you want to change…
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Kuinka siirtää tai vaihtaa yritysasiakasyritys vanhalta jälleenmyyjäkumppanilta uudelle?
Ongelma: Kuinka siirtää, siirtää tai vaihtaa asiakasyritys vanhalta jälleenmyyjäkumppanilta uudelle jälleenmyyjäkumppanille?Ratkaisu: Jos olet jälleenmyyjäkumppani, voit tehdä tukipyynnön WithSecure Order Services -tiimille WithSecure kumppaniportaalin kautta loppuasiakkaan siirtämiseksi. Kuinka avata tiketti: * Kirjaudu…
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Quarantine allow button is grey in the Elements Agent local user interface
Issue: When going in the local Elements Agent user interface to Quarantine and exclusions > Quarantined tab, the Allow button is grayed out and cannot be clicked to release a file from quarantine. How to allow local administrator user to release file from quarantine? Resolution: To allow a local administrator user to…
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HaloPSA Elements intergration fails with error "failed to load company mapping data"
Issue: When trying to enable Halo PSA integration in Elements Security Center portal on the Management > Integrations page, after configuring the Connection details, when you click on the Company mapping button the error "failed to load company mapping data" is shown. The HaloPSA connection is shown to be active, why is…
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how can I check which profile an Elements device had before it was assigned another profile?
Issue: How can I check which profile an Elements device had before it was assigned another profile? For example if I have assigned one or more devices accidentally a new profile, how can I view the profile history for a device to see which profile it had previously? Resolution: You can view the profile history for an…
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What are the exit / return codes for fsscan.exe?
Question: When running fsscan.exe from the Elements Endpoint Protection installation folder C:\Program Files (x86)\F-Secure\PSB\ , what are all the possible exit / return codes? Answer: Here is a list of all the possible exit / return codes when running fsscan.exe on a device: Success = 0 InvalidParameters = 1 Failed = 2…
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Elements Security Center unable to export Security Events
Issue: The following error is shown after clicking Export Security events (JSON) button on the Elements Security Center portal's Events > Security Events page: "Error exporting security events. Please try again later." Resolution: The error you are seeing when exporting Security Events from the Elements portal is typically…
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Product Training for WithSecure Products
Issue: How can we get training for WithSecure products? Resolution: We have publicly available training courses for Elements Extended Detection and Response (XDR) and Elements Exposure Management: https://www.withsecure.com/en/support/technical-training There are available trainings for the following products: * Elements…
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Unable to login to Elements Mobile Protection as getting incorrect password
Issue: User is unable to log in to the Elements Mobile Protection app using username and password. User receives "Incorrect username or password" error message. Resolution: The Elements Mobile Protection username and password are one-time use upon installation. For example, if the Mobile Protection app has suddenly logged…