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What are the exit / return codes for fsscan.exe?
Question: When running fsscan.exe from the Elements Endpoint Protection installation folder C:\Program Files (x86)\F-Secure\PSB\ , what are all the possible exit / return codes? Answer: Here is a list of all the possible exit / return codes when running fsscan.exe on a device: Success = 0 InvalidParameters = 1 Failed = 2…
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Elements Security Center unable to export Security Events
Issue: The following error is shown after clicking Export Security events (JSON) button on the Elements Security Center portal's Events > Security Events page: "Error exporting security events. Please try again later." Resolution: The error you are seeing when exporting Security Events from the Elements portal is typically…
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Product Training for WithSecure Products
Issue: How can we get training for WithSecure products? Resolution: We have publicly available training courses for Elements Extended Detection and Response (XDR) and Elements Exposure Management: https://www.withsecure.com/en/support/technical-training There are available trainings for the following products: * Elements…
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Unable to login to Elements Mobile Protection as getting incorrect password
Issue: User is unable to log in to the Elements Mobile Protection app using username and password. User receives "Incorrect username or password" error message. Resolution: The Elements Mobile Protection username and password are one-time use upon installation. For example, if the Mobile Protection app has suddenly logged…
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Veeam Backup & Replication update fails when Elements EPP Security Features are enabled
Issue: Veeam Backup & Replication Console update fails when Elements Endpoint Protection Security Features are enabled. Installation fails with error: Deleting temporary folder Error: The process cannot access the file because it is being used by another process. Failed to delete file:…
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Why doesn´t the Elements portal Security Events alert always show the Powershell command?
Issue: Why doesn´t the Elements Security Center portal's Events > Security Events alert detections always show or include the Powershell command which was run one the device, if the detection process is Powershell? Resolution: The Powershell command is only shown in the Security Events alert detection if the detection…
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Software Updater always prompts end user for Windows UAC admin credentials when installing a software update
Issue: When Elements Endpoint Protection Software Updater feature starts installing an update on a Windows computer, a Windows User Access Control (UAC) prompt is shown and it asks the local end-user to enter admin credentials (username and password) to continue with the update installation. If the end user selects "No"…
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Can I transfer, move or export an Endpoint Protection profile to another company account in the Elements Portal?
Issue: Can I transfer, move or export an Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to another company account in the Elements Security Center Portal? Resolution: A WithSecure Solution Provider (SOP) partner with partner level access to the Elements Security Center portal can copy a profile…
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Virhe: "Käyttäjää ei voida lisätä tähän organisaatioon." yritettäessä lisätä järjestelmänvalvoja Elements-portaaliin
Ongelma: Virhe: "Käyttäjää ei voida lisätä tähän organisaatioon." tulee näkyviin Hallinta > Organisaatioasetukset > Tietoturvan ylläpitäjät -sivulla, kun yrität lisätä järjestelmänvalvoja Elements-portaalissa. Ratkaisu: Tämä virhe tarkoittaa yleensä, että käyttäjällä on jo käyttöoikeudet Elements-organisaatioon, mutta…
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Subscription termination or cancellation request for an existing Elements Evergreen subscription
Issue: Customer or reseller partner would like to cancel an existing Evergreen (SaaS) WithSecure Elements subscription. How to cancel it? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of an existing Evergreen (SaaS) subscription. If you are a…