-
Windows Security Center reports "WithSecure Elements Agent is snoozed"
Issue: I am receiving reports from Windows Security Center that "WithSecure Elements Agent is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening EPP directly, everything seems to be functioning normally.Resolution: This is…
-
WithSecure Elements Mobile Protection Network Protection causes slowness or connectivity issues with certain applications
Issue: WithSecure Elements Mobile Protection Network Protection Network Protection (Network Gateway) causes slowness or connectivity issues with certain applications, such as Google Play updates, Whatsapp and Teams messages.Resolution: Make sure you have battery optimization turned off for Elements Mobile Protection on the…
-
Will WithSecure products for Mac support Apple M1 chip processor?
Issue: Will WithSecure products for Mac support Apple M1 chip processor?Resolution: Yes, WithSecure™ Elements EDR and EPP for Mac product support Apple Silicon with Element Agent 22.3.45064 and onwards. More information in this community article: https://community.withsecure.com/discussion/comment/129345/#Comment_129345
-
WithSecure Technical Support Engineer Elements portal access during a support request
Issue: When opening a support request to WithSecure, a Technical Support Engineer may access your Elements company account when handling a support request. Resolution: When opening a support request to WithSecure, the Technical Support Engineer handling your request may need to access your Elements company account to…
-
WithSecure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: WithSecure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. WithSecure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few…
-
WithSecure Elements Agent uninstalls Fortinet Forticlient VPN software during installation
Issue: When installing WithSecure Elements Agent (EPP for Computers or for Servers) on a Windows computer, it uninstalls a VPN software called Forticlient from Fortinet inc. How to install Elements Agent without it uninstalling Forticlient?Resolution: The Elements Agent for Computers and for Servers installer can be run…
-
WithSecure Windows endpoint client has created multiple subfolders in C:\Users\All Users\F-Secure\NS\default and C:\ProgramData\F-Secure\NS\default
Issue: WithSecure Windows endpoint client has created multiple subfolders in C:\Users\All Users\F-Secure\NS\default and C:\ProgramData\F-Secure\NS\default The subfolders seem to be looping in an NS\default\NS\default pattern.Resolution: This is by design. The junction is part of product migration logic from an old version…
-
WithSecure Endpoint Protection Software Updater is not installing Citrix, Java and Microsoft Cumulative Update for Windows 10
Issue: WithSecure EPP for Computers or for Servers Software Updater is displaying installation failed, try again for Windows 10 Cumulative Updates. As for Citrix and Java updates, I get a message that manual file download required, how can I fix this?Resolution: If you come across installation errors for Microsoft…
-
WithSecure Elements Endpoint Protection product installation fails with error: "You cannot use the subscription key you entered for this computer anymore."
Issue: When installing an WithSecure Elements Endpoint Protection product (Elements EPP for Computer or for Servers), user encounters an error about the subscription key they are trying to use:* Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact…
-
Wrong username or password error when trying to login to my account in Elements Security Center portal
Issue: Upon logging into WithSecure Elements Security Center, I get an error saying my login credentials are incorrect. Error: Wrong username or password. Resolution: You need to ensure that you use the correct URL to log into the WithSecure Elements Security Center using the correct username:…