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How can I disable or turn off all security features of WithSecure Elements Endpoint Protection for Computers and Servers?
Issue: How can I disable, deactivate or turn off all security features of of WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers)? Resolution: By default a local user is not allowed to turn off all security features. You will need to allow this from the profile that is in use on the device. How…
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How to automatically remove devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature?
Issue: How to automatically remove Elements EPP for Computers or EPP for Servers devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature? Resolution: You can choose to automatically delete the devices which have been offline long enough. Once a device has been deleted and removed…
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For how long are the items stored in quarantine by WithSecure Elements Endpoint Protection?
Issue: For how long does WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers) store files in quarantine and can this time period be adjusted or changed? Is it possible to empty the quarantine of a device remotely from the Elements Endpoint Protection Portal? Resolution: The quarantine storage is…
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How does Network drive scanning work with Elements Endpoint Protection?
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
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How to block or allow websites with the Elements Endpoint Protection Browsing protection feature?
Issue: How to block or allow (exclude) websites with the Elements Endpoint Protection Browsing protection feature, Can it also be done using the local WithSecure client user interface without having to do so from the Elements Endpoint Protection portal? Resolution: Follow the steps below to either block a website or allow…
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How do I change the Alerting configuration settings for Elements Endpoint Protection portal infections email alerting?
Issue: I get a lot of email alerts regarding infections on the customer's computer which has Elements Endpoint Protection (EPP for Computers or EPP for Servers) installed on it. How can I change the infections alerting configuration settings so that I do not get many or none of this emails? Resolution: How to enable or…
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How can I change an Elements subscription from Partner Managed to Company Managed or vice versa?
Issue: How to change an Elements (EPP, EDR, Protection for Microsoft 365 or Vulnerability Management) subscription type from Partner Managed to Company Managed or from Company Managed to Partner Managed. This could apply to the following scenarios: * You're a company buying the product from a reseller and you want to…
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How to block users from downloading a specific file format with Elements Endpoint Protection?
Issue: How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)? Resolution: EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content…
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How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Portal?
Issue: How do I create a custom WithSecure Elements EPP for Computers or for Servers profile in the Elements Endpoint Protection Portal? Resolution: Here are instructions on how you can create a custom profile which can be edited in the Elements Endpoint Protection Portal: Creating a custom profile: * Log in to…
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How do I generate WSDiag diagnostic logs on WithSecure Mac products?
Issue: How do I generate WSDiag diagnostic logs on WithSecure Mac products? Resolution: Please follow the steps below on how you can create a WSDiag logfile on a Mac. * Click on the Withsecure icon on the Menu Bar (top right) * Select 3 horizontal lines. * Click on "Settings..." * On the new window, click on Support. *…