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Internet Gatekeeper blocks(or slowdown) some sites
Issue: Internet Gatekeeper blocks(or slowdown) some specific web sites, although other web site are no problem. Resolution: When specific web sites are blocked(or slowdown) through Internet gatekeeper, Internet Gatekeeper needs to be configured as below. HTTP/1.0 requests relayed by the Internet Gatekeeper may not be…
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Correct way to import certificates into MSG
Issue: What is the correct way to combine certificate(s) and key into one file that can be imported into MSG? Resolution: The files provided by the Certificate Authority needs to be assembled in the following order: Appliance certificate, any intermediate certificate(s), Private key. The data can be bundled together in…
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Emails to external recipients sent from software not encrypted by MSG
Issue: A software in our environment sends out regular emails to internal and external recipients. A tag is added to the subject line to have these messages encrypted by MSG. Only the messages intended for internal recipients are being encrypted, all messages from the software to external recipients arrive unencrypted.…
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How to add a user to the MSG or PSE users list so that they pass recipient verification?
Issue: Emails sent to a user never arrive because the user is not recognized as a verified recipient and are therefore blocked. How to add the user as a verified recipient on a Protection Service for Email (PSE) or Messaging Security Gateway (MSG) appliance? Resolution: * Log in to the PSE / MSG appliance * Select the…
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How to display encrypted messages in Messaging Security Gateway End User Web
Issue: How to allow users to be able to see and manage the encrypted messages they have sent through Messaging Security Gateway using the end user web service? Resolution: To enable management of sent encrypted messages in the end user web service (euweb): * Log into the Messaging Security Gateway Web UI. * Click on…
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How to report or submit a false positive or false negative in F-Secure Messaging Security Gateway (MSG)
Issue: Submitting a False positive or False negative for MSG Resolution: This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis. Both administrators and end users can report false positives and false negatives. For end users, the administrator must first…
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Spam message has passed through Messaging Security Gateway (MSG) to a recipient
Issue: Recipients receive spam messages, why did Messaging Security Gateway (MSG) not block these spam messages? Resolution: If recipients receive spam messages, it could be because of the following potential root causes: 1. Low spam score (False Negative) Check spam scores from message headers. Look for "X-Proofpoint"…
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Title names are not being saved when creating or modifying a Branding template in MSG
Issue: After creating or modifying a Branding template, when adding the Title -information and clicking Save, the saving request keeps hanging (Saving... Please wait) and the Title -information is not being saved. Resolution: This happens if you are using empty spaces in the Title and also possibly when using different…
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Messaging Security Gateway (MSG) LDAP import profile is not removing users that are no longer in the Active Directory (AD)
Issue: The user repository in the Messaging Security Gateway (MSG) appliance contains a large amount of users that have been imported from Active Directory, but are no longer part of it. Can the appliance automatically remove users from its user repository as they are removed from Active Directory? Resolution: You can…
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MSG encryption and distribution lists
Issue: Does MSG message encryption work normally when sending emails from a distribution list? Resolution: Yes, sending from a distribution list has no effect on the MSG message encryption functionality. Article no: 000018149