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Ensuring that a mail server is responding
Ensuring that a mail server is responding This article describes how you can check whether a mail server is responding or not. It explains how to do this in principle and provides links to more extensive troubleshooting material. Note: This article assumes some technical knowledge of the relevant operating system. If you…
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What does Messaging Security Gateway back up
What does Messaging Security Gateway back up This article describes what Messaging Security Gateway (MSG) backs up and how the process work. Files that MSG backs up The configuration backup is taken automatically every night and has all settings and data stored, except for the network settings and quarantine data.…
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Enabling database updates in firewall
Enabling database updates in firewall This article describes which ports to open in the firewall to enable virus and spam database updates for F-Secure Messaging Security Gateway (FSMSG). As of February 19th, 2008, new update servers were taken into use at multiple data centers. Because of this, FSMSG should have…
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Heartbeat data and product activation
Heartbeat data and product activation This article explains in detail what kind of information is sent upstream when new databases are polled or the product is activated. Whenever F-Secure Messaging Security Gateway (FSMSG) polls for database updates, it will upload heartbeat data to the Proofpoint update server…
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Email from a known safe sender flagged as Spam in MSG or PSE
Email from a known safe sender flagged as Spam in MSG or PSE Symptoms Emails from a specific sender that should have cleared are blocked and flagged as spam. Diagnosis The email scores by definition, exceeded the email score threshold. Due to this, the email is blocked automatically. Solution You can modify the bulk…
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Accepting e-mails regardless of the domain they have been sent to
Accepting e-mails regardless of the domain they have been sent to This article explains how to accept all incoming e-mails regardless of the domain they have been sent to. If it is necessary to accept all inbound mail traffic regardless of the domain they have been sent to, do as follows: * Go to Appliance/Inbound Mail.…
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How to add new domain/customer policy routes?
How to add new domain/customer policy routes? This article describes how you can add new domain/customer policy routes. To add new domain/customer policy routes: * Go to System > Policy Routes. * Add the email server address to the outbound policy route. * Create a domain specific route for inbound mail (Recipient email…
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How can I create a domain-specific report?
How can I create a domain-specific report? This article describes how you can create domain-specific reports. To create a domain-specific report: * Enable route based reports from Logs and Reports > Report Settings > General and for the Route Based Report option, select the Enable full reporting value: * Use the…
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How to enable end-user digests?
How to enable end-user digests? This article describes how you can enable end-user digests. To enable the digests: * Do one of the following: * Import end-user email addresses to Messaging Gateway/Protection Service for E-mail. Go to Groups and Users > Import/Auth Profiles or * Go to End User Services > Filters > Users…
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Stopping and starting F-Secure Secure Messaging PPS service
Stopping and starting F-Secure Secure Messaging PPS service This article describes how to stop and start the F-Secure Secure Messaging Security Gateway (FSMSG) PPS service if necessary. To stop/start the PPS service through the Web Admin page: * Log onto the Web Admin page for Proofpoint Protection Server. * Make sure…