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Does Policy Manager support Windows Management Instrumentation (WMI) Integration?
Issue: Windows Management Instrumentation (WMI) Integration with Policy Manager for Windows Resolution: Policy Manager supports Windows Management Instrumentation (WMI) Integration. See this user guide for more…
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Is Policy Manager affected by the vulnerability, CVE-2021-42392?
Issue: Can I verify if WithSecure Policy Manager is affected by the vulnerability, CVE-2021-42392? Resolution: The H2 Console is not enabled in the Policy Manager Server by default. Even if the H2 Console has been enabled through the advanced configuration for the Policy Manager Server, there is no way to inject the…
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Client Security or Server Security DeepGuard blocks application despite the file SHA-1 hash and file path is excluded
Issue: After the file SHA-1 hash and file path is excluded in Client Security or Server Security versions 14 or 15, DeepGuard continues to block the application. Resolution: You can exclude a file or folder from Real-time scanning and Deepguard by following the steps below: * Log into Policy Manager Console * Click…
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Policy Manager shows alert: "A DNS query was blocked for a domain"
Issue: * When user tries to access some specific web Sites, admin gets alerts in Policy Manager Console that a DNS query was blocked for a domain * We get error from Policy Manager containing "309 2020-03-22 21:57:47+01:00 SERVER0X SYSTEM F-Secure Network Filter 1.3.6.1.4.1.2213.11.1.12 Blocked a DNS query for the…
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Policy Manager Console runs slow and sometimes it's unable to connect to the Policy Manager Server
Issue: The Policy Manager Console runs slow and sometimes it's unable to connect to the Policy Manager Server Resolution: Make sure your Policy Manager Server and Policy Manager Console are the same versions, otherwise the connection will not work. If both Policy Manager Sever and Policy Manager Console are the same…
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Citrix sessions left open due to Server Security system tray icon on end-user desktop
Issue: When launching Citrix sessions/applications, the Business Suite Server Security or Email and Server Security system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix…
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After upgrading F-Secure Email and Server Security 14.01 to 15.x 'Quarantined email set to be released, which failed'
Issue: After F-Secure Email and Server Security upgrade from version 14.01 to 15.x, items cannot be released from quarantine. User receives the following error: "Quarantined email set to be released, which failed" May I know why we are unable to release items from quarantined after migrate to F-Secure Email and Server…
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How do I install a hotfix for Windows Business Suite products?
Issue: How do I install a hotfix for Windows Business Suite products? Resolution: You can do the following via the Policy Manager Console to install a hotfix for Windows Business Suite products: 1. Import the downloaded jar file into the Policy Manager Console, and export as MSI installer(which you can then execute the…
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How to disable or enable Client Security automatic updates in the local user interface and via Policy Manager Console?
Issue: How to disable or enable automatic updates locally and via Policy Manager Console? Resolution: For Client Security clients, you can disable automatic updates by following these steps: * Log into Policy Manager Console * Highlight a host or policy domain from the domain tree * Go to the Settings tab * Go to…
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How to allow Client Security or Server Security to download updates from back-end when product is unable to connect to Policy Manager
Issue: How to allow Business Suite Client Security or Server Security client to download malware definition updates from back-end update server when product is unable to connect to Policy Manager Server? Resolution: By default, the client will failover to the Withsecure / F-Secure update server, guts2.sp.f-secure.com, when…