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Elements Connector cannot show welcome page after installation
Issue: Elements Connector cannot show welcome page after installation Resolution: By changing Connector port can help to resolve this issue. To change Connector http/https port, you can change registry entry to unused number. > HKEY_LOCAL_MACHINE\SOFTWARE\WithSecure\ElementsConnector>HttpPortNum >…
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Removal of deprecated Organization Management screens in Elements Security Center
As previously communicated, as part of the restructuring of organization management in WithSecure Elements, we will be removing the old methods of management on 22nd April 2025. The methods being removed are: Management / Subscriptions / Endpoint Protection Subscriptions Management / Organization settings / Endpoint…
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What's New in Elements - February 2025
Editor’s Highlights As part of our ongoing work to unify workflows in WithSecure Elements, we have introduced changes to Organization Management. Read more about this in the Elements Foundation section below. Extended Detection and Response Endpoint Protection Elements Mobile Protection for iOS An update to the WithSecure…
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How do I submit a large WSdiag diagnostic file via FTP?
Issue: How do I submit a large WSdiag.zip diagnostic file via FTP? Resolution: Our customer support may ask you to create and send an WSdiag.zip file to our technical support. If the file size of your WSdiag file is larger than 10MB, it is too large to send by email. However, you can upload the file to our FTP site. Make…
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Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Issue/Symptom/Question I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: Contact WithSecure support by opening a support request here. Provide the following information for WithSecure technical support to create an offline registration file:…
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COMPLETED: System Maintenance: WithSecure Elements Exposure Management for Cloud – 12th March 2025
UPDATE 2025-03-13 / 10:27 UTC: The maintenance has been completed and all functionality is now available. We will be having an extended maintenance break for WithSecure Elements Exposure Management for Cloud, starting at 17:00 UTC on 12th March 2025. This maintenance break will last potentially until 12:00 UTC on 13th…
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Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailure
Issue: Elements Collaboration Protection marks all mailboxes that have lost the connection to Microsoft as TemporaryFailure Resolution: Due to the failure or system glitch between Microsoft365 and Collaboration protection, Collaboration Protection sometimes looses connectivity to Microsoft365 accounts. This is causing…
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Enhanced Device Isolation Capabilities for XDR
We are excited to introduce significant improvements to Device Isolation, enhancing your ability to manage threats more effectively. Here are the key updates: Multiple Rules: You can now create multiple Device Isolation rules for your organization, offering greater flexibility and control compared to the previous…
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After installing Elements Agent client with EDR subscription, the message "Device sensor is not operational" show up
Issue: After installing Elements Agent client with EDR subscription, the message "Device sensor is not operational" is shown in the local Elements Agent user interface. Resolution: You need to ensure that you have allowed the network traffic to the following addresses in your network firewall. The client sensor silently…
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This operation is forbidden error when accessing Elements Exposure Management pages in portal
Issue: When a user tries to access Elements Exposure Management related pages in the Elements Security Center portal, they get the errors: This operation is forbidden - Please contact your EntraID administrator to perform this operation. The organization you're trying to sign in requires two factor authentication. Go to…