-
Why Am I Getting Error 503 When Attempting to Access Elements EDR?
Issue: Why Am I Getting Error 503 When Attempting to Access Elements EDR? Resolution: If you're encountering a 503 error while trying to access EDR, it may be due to recent changes in the system. Here’s an explanation of what’s happening and how to resolve the issue. Recent Changes: A few weeks ago, the legacy view in EDR…
-
How to test the Elements Endpoint Detection and Response sensors?
Issue: How to test if EDR sensors on Windows, Mac and Linux are working and reporting detections to the Elements Endpoint Detection and Response portal? Resolution: For Windows sensors there are a few tests outlined in the product Simple test with Windows system tools | Elements Endpoint Detection and Response | Latest |…
-
Unable to access WithSecure Elements portal from the old f-secure.com address
Issue: Unable to access WithSecure Elements portal from the old elements.f-secure.com or emea.psb.f-secure.com addresses. Connection ends in errors such as: * Hmmm… can't reach this page. (Edge) * This site can't be reached (Chrome) * Hmm. We're having trouble finding that site (Firefox) Resolution: As announced early in…
-
How to reset biometric key device registration in the Elements Security Center portal?
Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA) Resolution: Here are the steps on how to reset the biometric keys for a device: *…
-
How to enable or disable Tamper Protection feature for Elements Endpoint Protection?
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection? Resolution: How to enable or disable Tamper Protection: * Log in to the Elements Endpoint Protection Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit * Go…
-
Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access
Issue: After the deployment of Cloud Protection for Salesforce 2.0 tried to import leads into Pardot with the help of an integration user they get the following error message: "Custom Validation Exception: WithSecure Cloud Protection: Your message cannot be processed because you do not seem to have the Cloud Protection…
-
June 2024
Elements Security Center Ability to email custom reports as PDF It is now possible email custom reports in PDF format, by following the instruction below: Add Widgets: Navigate to the “My Report” tab. Add the desired widgets to create your custom report. Save the view template. Set Up Email Reports: Go to the “Email…
-
IMPORTANT INFORMATION – End of Support for old versions of on-premises products
Previously, we have announced that support for older versions of our on-premises products will soon be ending. After September 30th 2024, ONLY versions 16.x will be supported, with support for older versions coming to an end. Version 16.x are branded as WithSecure products, with earlier versions being branded as F-Secure.…
-
May 2024
Editor’s Highlights New products and services launched at SPHERE24 We recently held out annual partner event SPHERE in Helsinki, and during this we announced several new products and services. You can find out more about these new launches in a dedicated Community article Removal of old F-Secure.com domain names for…
-
Next Generation XDR Detection Engine
We are excited to announce the next generation of our XDR detection engine. With the tightening of security budgets as cyber-attacks continue to soar, everyone is feeling the pressure to get the most out of security investments and make their operations more efficient. We have been listening to our partners desire to scale…