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Hello, I'm encountering an issue in the WithSecure Elements console: Despite having full administrative rights on Collaboration Protection and full modification access for both servers and endpoints, I'm unable to modify, clone, or create new device profiles. Observed behavior: When attempting to edit any existing profile,…
Hello, I hope you are doing fine, I recently see an issue concerning a linux server that i manage : The malware protection is disabled But : The profile is the same as others Linux server (with scan directory set to "/"), the others linux server are working well (with malwre protection enable). More information, I tried…
Please add the following client installed products to the patch management of EPP: Veeam Agent for Microsoft Windows Veeam Agent for MacOS
Hello WithSecure Support, We are facing a widespread false positive issue on multiple Windows endpoints in our organization, caused by DeepGuard's behavioral detection engine. The component being blocked is the official Microsoft Office updater: File name: OfficeClickToRun.exe Version: 16.0.18827.20164 SHA1 hash:…
Hello, Are there plans to support other Linux distributions? For example, ZorinOS, which is a derivative of Ubuntu? Thanks in advance for your response.
Hello, All client devices where the agents are installed, the malware protection status is showing as malfunctioning. Upon reviewing the status details, the issue appears to be related to the inability to establish a connection with the scanning and reputation server. To troubleshoot, we have taken the following steps:…
Hello, with F-secure 15.30, I used fspm-definitions-update-tool to download the updates and I installed them offline with fsaua-update.exe. This worked very well. Since migrating to WithSecure 16.01, I've been using the new version of fspm-definitions-update-tool, which also works well. However, the new fsaua-update_32.exe…
Why are quarantined tar files being detected as malware during scans? This issue has been occurring with multiple files since yesterday. The file is located at the following path. Trojan-Downloader:W97M/Dridex.X|None|On_demand_scanner.file_infection.nothing|C:\ProgramData\F-Secure\Quarantine\Repository\TAR\00000001.tar[1]…
Is there a grace period after a WithSecure EPP license expires, or does it simply just stop working?
Hi ! I have a citrix catalogs with 9 servers which each one morning rebooting from the snapshot of golden image. How i needs to install WithSecure on the golden image ? I guess it's not just run the .exe file of WithSecure intall. Thank you for your help !
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