Issue:
When launching Citrix sessions/applications, the Business Suite Server Security or Email and Server Security system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix side to fully terminate the session.
Resolution:
To hide the system tray icon for Server Security 15 and later, disable the Show local user interface setting via Policy Manager:
- Log in to Policy Manager Console
- Select a host or policy domain from the domain tree
- Go to the Settings tab
- Go to the Windows > Centralized management settings page
- Scroll down to the Local user interface section
- Uncheck the Show local user interface setting
- Distribute the policy (Ctrl + D)
(Note: If needed, the administrator can open the user interface after changing Show local user interface setting. The administrator can run the fsmaincorporate.exe executable from the product installation folder: C:\Program Files (x86)\F-Secure\Server Security\ui\fsmaincorporate.exe)
The icon appears due to Citrix Seamless Configuration Settings. More information is available from the following link from Citrix:
https://support.citrix.com/article/CTX101644
One option to test is to disable the Citrix tray icon agent, which can be done by adding the following registry key to every VDA machine:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Citrix/wfshell/TWI
SeamlessFlags:REG_DWORD = 0x20
It is strongly recommended to familiarize yourself with the information from Citrix before testing the solution, and to do a small-scale test before deploying any changes to production.
Article no: 000014850