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When migrating from Business Suite to Elements Agent with bs2elements.jar, the installation status is stuck in "in progress" status in Policy Manager Console
Issue: When migrating from Business Suite (Client Security or Server Security) to Elements Agent with the bs2elements.jar installation package, the installation status is stuck in "in progress" status in the Policy Manager Console's Installation > Policy-based installations table. Resolution: It is normal that when you are…
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Windows endpoint reports WithSecure File Scanning Error: 301 in Event Viewer
Issue: I see the following error logged in Event Viewer and would like to find out why:An error occurred while scanning object type: file Reference: \Device\HarddiskVolume3\CX458H\VH747U\1024,5 Engine: F-Secure Lynx Error: 301 Resolution: The error is logged when the WithSecure Windows endpoint is trying to scan a file in…
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How to change firewall profile for Client Security or Server Security hosts using Policy Manager Console
Issue: How to change firewall profile for Client Security or Server Security using Policy Manager ConsoleResolution: Follow these steps to change the firewall profile in use in a policy for F-Secure Client Security or Server Security:* Log in to the Policy Manager Console * Select a host or policy domain from the Domain…
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How to disallow users from turning off the security features of Client Security or Server Security from the user interface?
Issue: How to disallow users from turning off the security features of Client Security or Server Security from the user interface? We don't want local administrator users to be able to use the Turn off all security features button from the user interface to disable the security features. Resolution: Follow these steps to…
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Policy Manager's database is very large in size. How can the size be reduced?
Issue: Policy Manager's H2DB has grown very large in size. how can the size be reduced? Resolution: In most cases the growth of the H2DB is due to old alerts and Scanning reports. This can be resolved 2 ways either from the user interface or using the Database recovery tool. Interface: To reduce the size open the Policy…
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Error 115 (operation in progress) is displayed during or after the installation of Linux Security 64 / Elements Linux Protection (EPP for Servers)
Issue: Error 115 (operation in progress) is displayed during or after the installation of Linux Security 64 / Elements EPP for Servers (Linux client). Example 1: 2019-07-03 11:43:02 fsguts2.c:2329[7] unable to fetch header information, error 115 (operation in progress) <br>2019-07-03 11:43:02 fsguts2.c:2033[7] unable to…
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Client Security or Server Security push installation fails with error "The launcher service has reported an error. Win32 error code 1"
Issue: Client Security or Server Security push installation fails with error "The launcher service has reported an error. Win32 error code 1" Resolution: This is an expected error message if the Client Security or Server Security push installation found conflicting software on the computer and it fails to uninstall it…
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Where can I download the .JAR installation files of WithSecure Business Suite Client Security, Server Security and Linux Security 64?
Issue: Where can I download the .JAR installation files of WithSecure Business Suite Client Security, Server Security and Linux Security 64? Resolution: You could download the .JAR installation packages for Client Security for Windows, Client Security for Mac, Server Security for Windows and Linux Security 64 from the…
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Is it supported to install a third-party anti-virus software and WithSecure Atlant on same server?
Issue: Is it supported to install a third-party antivirus product on same server where WithSecure Atlant is installed? If it's supported, is there any recommended settings like excluding Atlant installed directory? Resolution: Yes, it is supported to install any other antivirus solution on the same server where WithSecure…
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Do I need to restart the operating system after installing Linux Security 64?
Issue: Do I need to restart the operating system (OS) after installing Linux Security 64? Resolution: After you are finished with installing Linux Security 64, no restart of the device or operating system is required. Article no: 000008703