サポート記事 WithSecure Business Suite

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Error message appears on web UI after upgrading to Linux Security 11.00

Error message appears on web UI after upgrading to Linux Security 11.00

Symptoms

After upgrading to Linux Security Full Edition version 11.00, the following error message appears on the web UI: The requested resource is not available.

Diagnosis

This error message appears if the fsicout.txt file is present in the /opt/f-secure/fsav/tomcat/webapps/fsecure/ directory during the upgrade. If this file is present, it prevents the directory from being removed, resulting in the error message.

Note: The fsicout.txt file is the output file during the baseline creation via the web UI.

Solution

This issue can be solved by copying the fsicout.txt file to a temporary location and deleting the directory manually. The following steps run through the procedure in more detail:

Copy the fsicout.txt file to any temporary location (for example: /tmp)
```
# cp /opt/f-secure/fsav/tomcat/webapps/fsecure/fsicout.txt /tmp
```

Delete the following directory manually.

 # rm -rf /opt/f-secure/fsav/tomcat/webapps/fsecure

Restart the fsma service.
```
 # /etc/init.d/fsma restart
```

Copy the fsicout.txt file back to its original location.

# cp /tmp/fsicout.txt /opt/f-secure/fsav/tomcat/webapps/fsecure