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How to remove a device in the Elements Security Center?
Issue: How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license? Resolution: You can remove devices from the Elements Security Center by following the steps below. Once a device has been removed from the Elements Security Center, the license it was…
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Failed login to Elements Security Center - Error Missing Authentication Token
Issue: Unable to login to the Elements Security Center portal. Error message: "Missing Authentication Token" Resolution: This notification can appear if you use any of the old URL addresses to try to access the portal. Try to login using the following updated URL : https://elements.withsecure.com/ Article no: 000042334
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How to create a DeepGuard exclusion for Elements Endpoint Protection?
Issue: How to exclude a file, folder or application that is incorrectly blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) DeepGuard feature? Resolution: If a file, that you are sure to be safe, is being blocked by DeepGuard, you can exclude a file or folder from all security measures by…
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How can I disable or turn off all security features of WithSecure Elements Endpoint Protection for Computers and Servers?
Issue: How can I disable, deactivate or turn off all security features of of WithSecure Elements Endpoint Protection (EPP for Computers and EPP for Servers)? Resolution: By default a local user is not allowed to turn off all security features. You will need to allow this from the profile that is in use on the device. How…
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Elements Endpoint Protection is unable to remove the infection found inside an archive automatically, no action was taken
Issue: Elements Endpoint Protection portal's Security Events-tab shows a new event found during Manual / Scheduled scanning flagged for "Action required", but the threat description shows that no action was taken. Resolution: If the detection shows that a harmful / malicious file has been located inside an archive file…
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Information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged to Elements Endpoint Protection portal
Issue: An information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged for Elements Endpoint Protection (EPP for Computers or EPP for Servers) on the Security Events page in the Elements Endpoint Protection portal What does this block…
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How to automatically remove devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature?
Issue: How to automatically remove Elements EPP for Computers or EPP for Servers devices from the Elements Endpoint Protection portal with the Manage automatic deletion feature? Resolution: You can choose to automatically delete the devices which have been offline long enough. Once a device has been deleted and removed…
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Elements Endpoint Protection profile Real-Time Scanning excluded objects exclusion does not work with DeepGuard
Issue: After creating a Real-time scanning > Excluded objects exclusion in the Elements Endpoint Protection profile for Elements EPP for Computers or EPP for Servers, the DeepGuard feature is still blocking an application when trying to run it. The file or folder is visible on the local App and file control list with the…
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Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled
Issue: Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled in the Elements Security Center portal's Environment > Devices page Resolution: Normally, this is caused by the default policy with a blank configuration of "Files and folders to scan" being assigned to the…
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A Software's network connectivity is blocked once Elements Endpoint Protection Connection Control session has been activated
Issue: An application's network connectivity is blocked once Connection Control session has been activated when user visits a banking website. How to create a Connection Control exclusion for Elements EPP for Computers or EPP for Servers devices, so that the network connection is not blocked when Connection Control is…