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How to create a company account in the Elements Endpoint Protection Portal
Issue: How do I create my company account in the Elements Endpoint Protection Portal?Resolution: Follow the steps below to create your company account in the Elements Endpoint Protection Portal:* In your License certificate that was provided by your WithSecure Reseller, verify your Elements subscription key. * After…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal?Resolution: You can export the report the following way:* Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…
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How to create a custom Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the Windows firewall. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as:* Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios:* User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
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How to create a DeepGuard exclusion for Elements Endpoint Protection?
Issue: How to exclude a file, folder or application that is incorrectly blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) DeepGuard feature? Resolution: If a file, that you are sure to be safe, is being blocked by DeepGuard, you can exclude a file or folder from all security measures by…
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How to disable TLS version 1.0 and 1.1 for Elements Connector in Windows
Issue: How to disable TLS versions 1.0 and 1.1 for Elements Connector?Resolution: You may refer the below steps to disable the TLS 1.0 and 1.1 encryption by using Windows registry editor:* Run Windows Registry Editor (Regedit) as administrator. * Create the following string registry key:* For Elements Connector (Windows)…
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How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection in the portal?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for Elements Endpoint Protection (EPP for Computers and EPP for Servers) in the portal?Resolution: The Advanced Network Protection feature is called Web Traffic Scanning in the Computer Protection PSB Portal profile. You can disable or enable it by…
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How to import or export JSON file in Elements Endpoint Protection portal for Browsing Protection configuration?
Issue: Importing or exporting JSON file for Elements Endpoint Protection (EPP for Computers or for Servers) Browsing Protection configurationResolution: You can follow the steps below to import or export JSON file in the Elements Endpoint Protection portal for Browsing Protection configuration:* Login to Elements Endpoint…
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How to create an Elements Endpoint Protection Application Control exclusion rule
Issue: How to create or add an Elements Endpoint Protection Application Control exclusion rule if an application has been blocked for example by a default rule. Resolution: If an application has been blocked by an Application Control rule, you need to first check the block details from the Elements Endpoint Protection…