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Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Issue: Why can't WithSecure Elements Agent or Business Suite Client Security be installed simultaneously with F-Secure products (F-Secure SAFE, ID Protection password manager / vault and FREEDOME) on a computer? Both products were used to be able to be running at the same time on the device. Why is there now a…
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Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Issue: Why can't WithSecure Elements Agent or Business Suite Client Security be installed simultaneously with F-Secure products (F-Secure SAFE, ID Protection password manager / vault and FREEDOME) on a computer? Both products were used to be able to be running at the same time on the device. Why is there now a…
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Why does RDP connection not work when Application Control rules are active on a Windows server 2022?
Issue: Why does Remote Desktop Protocol (RDP) connection not work when Elements Endpoint Protection or Business Suite Client Security / Server Security Application Control rules are active on a Windows server 2022? Resolution: Make sure that you do not have active Application Control rules with the Event type "File access"…
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Support Status: Windows 8/8.1
As Microsoft Extended Support for all Windows 8/8.1 versions ended during 2023, WithSecure will stop supporting these versions of Microsoft Windows from 31st March 2024. This applies to all WithSecure products. This change does not affect the overall support for those products when they are used on supported operating…
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DeepGuard prevented an untrusted application from modifying another process
Issue: A DeepGuard Security alert is sent to the Elements Endpoint Protection portal's Security events list or Policy Manager Console's Alerts list. Example: Security alert: DeepGuard prevented an untrusted application from modifying another process. Details: DeepGuard prevented an untrusted application from modifying…
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How to add a user to the Partner Portal for e-Ordering and etc?
Issue: How to add a new user to the Partner Portal for e-Ordering and etc? How to request access rights? Resolution: Not even administrator can create new users in the Partner Portal. User access rights to Partner Portal can only be requested. If you already have a colleague who has access to the Partner Portal, we…
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Unable to login into the Partner Portal. Error "Your login to WithSecure™ Partner Portal failed."
Issue: Unable to login to the Partner Portal. Error: "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support Resolution: This error message appears typically when user has an existing WithSecure user account, but that…
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How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)?
Issue: How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)? This article applies to: * Elements Endpoint Protection (EPP for Computers and EPP for Servers) * Business Suite (Client Security and Server Security) Resolution: You can find the…
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WithSecure products and macOS 14 “Sonoma”
Updates 2023-12-11: The Sonoma-compatible client for WithSecure Elements (version 23.2.51507) is now available for first time installation, and also as an automatic update for existing installations. 2023-12-07: We are aware that for some customers, databases are not updating when using the current EPP client on macOS…
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Network addresses for WithSecure Products
For many customers, WithSecure products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which network addresses they allow their clients to connect to (“Egress control” or “outbound connections”), and it is mandatory that they allow…