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Why Am I Getting Error 503 When Attempting to Access Elements EDR?
Issue: Why Am I Getting Error 503 When Attempting to Access Elements EDR? Resolution: If you're encountering a 503 error while trying to access EDR, it may be due to recent changes in the system. Here’s an explanation of what’s happening and how to resolve the issue. Recent Changes: A few weeks ago, the legacy view in EDR…
How to report or submit a false positive or false negative in F-Secure Messaging Security Gateway (MSG)
Issue: Submitting a False positive or False negative for MSG Resolution: This article explains how you can send false spam positives and false spam negatives to Proofpoint for further analysis. Both administrators and end users can report false positives and false negatives. For end users, the administrator must first…
Introducing SharePoint protection for F-Secure Elements for Microsoft 365
UPDATE: 2 November 2021 - SharePoint Protection is now available for customers Many companies use Microsoft 365 as their main platform to connect with employees, partners, and customers. SharePoint enables businesses to create dynamic collaboration environments that improves productivity, data management, and optimize…
F-Secure Cloud Protection for Microsoft Office 365’s mailbox management feature explained
F-Secure Cloud Protection for Microsoft Office 365 provides an effective protection against the most sophisticated phishing, malicious content, and targeted attacks. We are launching the mailbox management feature to simplify and improve the customization of mailboxes for protection and to provide complete visibility to…
F-Secure Cloud Protection for Microsoft Office 365’s compromised email account feature explained
Email is one of the biggest threat vectors for companies of all sizes. Access to user’s email account often grants access to a wide range of other company services and gives attackers an opportunity to steal company and customer data. F-Secure Cloud Protection for Microsoft Office 365 provides an effective protection…
Using F-Secure Atlant for Virtual Environments for offload scanning
F-Secure Atlant for Virtual Environments (Atlant VE) is a modern platform that is able to scan and detect malicious files. It can be used by applications and services to analyze content, and the platform ensures it stays up to date with heuristical and statistical techniques. In addition, Atlant VE can also be used as a…
Changes in Software Updater
Why is F-Secure changing the technology behind Software Updater? With this change in technology, we open up the possibility to add Software Updater to other platforms and products. The existing technology was purely for Microsoft Windows, but the new one should make it possible to take it into use elsewhere. What effect…
Is it possible to schedule monthly reporting in F-Secure MSG?
Issue: Is it possible to schedule monthly reporting in Messaging Security Gateway? Resolution: No, it's not possible. You can set a report that will be scheduled for selected days, so the longest interval is one week. Article no: 000005286
Spam message has passed through F-Secure Messaging Security Gateway (MSG) to a recipient
Issue: Recipients receive spam messages, why did F-Secure Messaging Security Gateway (MSG) not block these spam messages? Resolution: If recipients receive spam messages, it could be because of the following potential root causes: 1. Low spam score (False Negative) Check spam scores from message headers. Look for…
F-Secure Messaging Security Gateway (MSG) license still shows expired despite the renewal
Issue: I have renewed my F-Secure Messaging Security Gateway (MSG) license but the appliance still states the license is expired, how can I fix this issue? Resolution: Despite renewing your F-Secure Messaging Security Gateway (MSG) license, there is a possibility the license expiry date is not updated in our system.…