Issue: How to upgrade Cloud Protection for Salesforce? Is there any roll-back option available after upgrade to latest version so that incase if there is any issue with the new version then we can rollback to old version. Resolution: The latest version of the Cloud Protection for Salesforce solution is always available in…
Issue: After the deployment of Cloud Protection for Salesforce 2.0 tried to import leads into Pardot with the help of an integration user they get the following error message: "Custom Validation Exception: WithSecure Cloud Protection: Your message cannot be processed because you do not seem to have the Cloud Protection…
Issue: Salesforce stores "documents" in three different objects: ContentVersion (aka Files), Document, Attachment. WithSecure Cloud Protection for Salesforce does not appear to be checking Documents uploaded via API or Manually. It is testing ContentVersion and Attachment.Resolution: This is by design. WithSecure Cloud…
Issue: How to increase the Scan Quota in Cloud Protection for Salesforce when getting error: "monthly scan usage quota limits exceeded" ?* What’s the impact on the service when we hit the monthly scan quota limit? * What are the options available to optimize the scan quota usage? Resolution: You are getting that email…
Empower data residency with geographic selection The digital age has ushered in a myriad of benefits, but it has also brought along its share of complexities. Among these is the ever-important topic of data residency. In a global marketplace, understanding where your data is processed is pivotal. Our "Configurable Point of…
Updates 2023-10-04 Confirmed that some European and potentially Asian customers have been impacted 2023-10-04 How to Perform Manual Scans with Cloud Protection for Salesforce video added High-level summary On October 3rd, 2023, WithSecure Cloud Protection for Salesforce experienced a partial service degradation in the…
Advanced Threat Analysis: The gold standard of file scanning In the digital arena where threats are constantly evolving and making detection tougher, the need for robust and meticulous file scrutiny is paramount. WithSecure Cloud Protection for Salesforce recognizes this challenge and introduces its Advanced Threat…
We have introduced a new solution architecture and a new application type called Connected App to WithSecure Cloud Protection for Salesforce to bolster current scanning capabilities. New architecture brings more effective protection for your business-critical Salesforce platform today and empowers us to deliver more…
Issue: When URL Protection is enabled, links in email sent internally and externally has its URL syntax replaced which may break certain links. How to allow those URLs without disabling URL Protection in Cloud Protection for Salesforce?Resolution: Follow these steps to exclude a URL:* Login to Cloud Protection and go to…
Configurable Click-Time URL Protection – real-time protection against phishing attacks and malicious websites WithSecure Cloud Protection for Salesforce safeguards your Salesforce users against phishing attempts in real-time. The solution provides an URL Protection feature. Both at the time of upload and when a user clicks…