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Organizations drop-down list empty when trying to add Elements Endpoint Detection and Response Automated Actions rule
Issue: No company listed in the Organizations drop-down list after clicking Add rule on the Automated actions page in the Elements portal's Security Configurations > Automated actions page. The list is blank or empty. Resolution: This issue is most likely caused by the browser cache. To fix the issue, you can try these…
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No test report sent when Security Events source is used for Elements Email notification and report
Issue: When user has set the report data source to be "Security Events" for the Elements Endpoint Protection portal's "Reports > Email notification and report" feature, no email is sent at all when user clicks the Send test report button. Resolution: The reason why Send test report doesn't send an email when Security…
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EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Issue: Elements Agent installed on a Windows Server causes the following error to be output in the Windows Event log: fshoster32 (24224,D,50) WSResourceMonitorPlugin: An attempt to open the file "C:\Windows\Sysnative\sru\SRUDB.dat" for read only access failed with system error 32 (0x00000020): "The process cannot access…
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Wrong username or password error when trying to login to my account in Elements Security Center portal
Issue: Upon logging into WithSecure Elements Security Center, I get an error saying my login credentials are incorrect. Error: Wrong username or password. Resolution: You need to ensure that you use the correct URL to log into the WithSecure Elements Security Center using the correct username:…
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Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia? Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
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Error: 'An error has occurred while adding an administrator.' when creating a new administrator in Elements Security Center
Issue: An error has occurred while adding an administrator. -error is shown when attempting to add a new admin account using the Management > Organization Settings > Security Administrators page. Resolution: This error means that the user already has an already existing user account that is tied to an Elements company or…
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Elements Mobile Protection received push notification "Test push msg android" "Hello Android MP in P3"
Issue: Elements Mobile Protection received suddenly the following push notification on Android devices: * "Test push msg android" "Hello Android MP in P3" This notification wasn't sent by any admin user from the portal and it isn't visible in the Notifications page in the application. What is this about? Resolution: On…
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Can WithSecure endpoint protection clients detect malware for Linux?
Issue: * Can WithSecure endpoint protection clients Elements Linux Protection and Business Suite Linux Security 64 detect viruses and malware for Linux? * Are there any limitations? What if the binary is compiled on the host ie. the malware ships as source code. Do we still detect the source code portion ie. is the…
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How to reset the host UID of a WithSecure Elements Agent device?
Issue: How to reset the host UUID (Unique ID) of WithSecure Elements Agent (Elements EPP for Computers or Elements EPP for Servers) client? Resolution: You can use a tool called ws_oneclient_logout.exe which can be used to reset the GUID for existing Elements Agent installation. * Open a command prompt with administrator…
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Is it expected to have both F-Secure and WithSecure services running for Elements Agent?
Issue: Is it expected to have both F-Secure and WithSecure services running when WithSecure Elements Agent is installed on a Windows computer? Some Elements Agent related services are still running under the "F-Secure" name on the Windows devices. Resolution: Yes, it is expected to have both WithSecure and F-Secure named…