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How to exclude a folder or file from real-time scanning and DeepGuard in Policy Manager?
Issue: Steps to exclude a folder or file from real-time scanning and DeepGuard for Client Security and Server Security in Policy Manager Console Resolution: You can exclude a file or folder from Real-time scanning and DeepGuard by following the steps below: * Log into Policy Manager Console * Click on Settings * Select…
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How to install an WithSecure Client Security or Server Security as standalone, that downloads updates without WithSecure Policy Manager Server?
Issue: How to install an WithSecure Client Security or Server Security as stand-alone, so that it downloads the updates directly from the WithSecure Update Server, without trying to download them from the WithSecure Policy Manager Server? Resolution: During the MSI installer exporting process, you can choose the initial…
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WithSecure firewall rule creation or modification failed due to Error: remote address is invalid
Issue: Firewall rule creation fails for one or more WithSecure Client Security hosts. WithSecure Policy Manager Console host Alerts list shows either one of the following alerts: Warning: F-Secure firewall rule creation or modification failed. From: <hostname>, <date/time> Details: F-Secure firewall rule creation or…
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Policy Manager Console's Alerts page shows "No action taken" for a detected infection
Issue: After a scheduled scan of Client Security or Server Security host, Policy Manager Console Alerts page's description field shows "Malicious code found in file. No action taken" Resolution: If the infections without any action taken are either items inside an compressed archive (ZIP, RAR, 7z, CAB) or temporary files,…
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How to mass uninstall Client Security or Server Security hosts using Policy Manager Console?
Issue: How to centrally remote mass uninstall Client Security or Server Security from several / multiple hosts at the same time using Policy Manager Console / Server? Resolution: Business Suite (Client Security and Server Security) has a remote uninstallation operation feature, which can be used to uninstall the product…
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WithSecure Linux Security 64 is showing real time scanning status as "Disabled" on Policy Manager Console
Issue: Linux Security 64 servers display real-time scanning status as "Disabled" in Policy Manager console status page. Policy for these servers is set to real time scanning as "on" and users are not allowed to change this setting. Why does the status show real-time scanning as disabled even if it should be enabled?…
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Managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server 16
Issue: After upgrading the managed hosts and the Policy Manager Server to version 16, the managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server. The managed hosts have no issue to download the definitions update from the Policy Manager Server. Also, running the connectivity tool…
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WithSecure download server maintenance - 07 November 2023 / 3:00 (UTC)
WithSecure will be performing maintenance on the download server which hosts WithSecure Elements and Business Suite product installation components on 07 November 2023. The maintenance period is expected to be completed by 4:00 UTC. During this period, some links and packages might be unavailable, and we advise our…
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Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
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How to migrate the Policy Manager Server to the new Linux Server?
Issue: How to migrate the WithSecure Policy Manager Server to the new Linux Server? Resolution: How to migrate / move the F-Secure Policy Manager Server to a new Linux host. * Backup the current Policy Manager database:* Stop the F-Secure Policy Manager Server service (CMD: # /etc/init.d/fspms stop) * Create a backup of…