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What ports are used for communication between Policy Manager and Linux Security 64 ?
Issue: What ports are used for communication between Policy Manager Server and Linux Security 64 ? Resolution: Check connectivity from host to Policy Manager Server using HTTP Browser. If your Linux host does not have GUI, check connectivity using these commands: curl -o https-host -k https://:PMS_address:port_number curl…
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How to install only Policy Manager Console 16.00
Issue: How can I install Policy Manager Console 16.00 as stand-alone, so that it installs only the Console and not also Policy Manager Server? Resolution: You can install Policy Manager Console separately by using msiexec.exe with NOSERVER=true parameter. Example command: msiexec.exe /i…
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When creating Client Security or Server Security 16 installer, HTTP/HTTPS ports and Policy Manager server addresses are grayed out
Issue: When performing export/push installation/upgrade from previous Client Security or Server Security version to version 16 from Policy Manager Console, the HTTP, HTTPS and Policy Manager Server address in the installation / export wizard are greyed / grayed out. Resolution: This is by design. The Policy Manager Server…
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Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive
Issue: Policy Manager Server upgrade to 16.00 fails if previous 15 version installation is not on default C:\ drive. If for example Policy Manager Server has been installed on the E:\ drive, the upgrade fails and after launching Policy Manager Console, user in greeted with an empty policy Domain Tree. During the 15.x ->…
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Unable to launch the F-Secure Policy Manager Console 15.30
Issue: The user is unable to launch F-Secure Policy Manager Console Resolution: To try to resolve this issue, try the following troubleshooting steps in order. 1. If the Policy Manager Console settings-file gets corrupted, Policy Manager Console might fail to start. To fix this issue, try deleting the following file.…
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Policy Manager Console 15.30 could not launch on a computer with NonVisual Desktop Access (NVDA) screen reader installed
Issue: NonVisual Desktop Access (NVDA) user is unable to start / run Policy Manager Console after upgrading to or installing version 15.30 Resolution: We have tested and found that Policy Manager Console 15.30 JRE is some how missing some accessibility support. While the R&D team is working on getting this fixed on the…
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SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue?
Issue: SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue? Resolution: By default, firewall feature of F-Secure Linux Security is enabled automatically with the firewall profile of "Office" after the product installation. Due to this, it is…
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PDF report sent from scheduled reporting in Policy Manager 15.x is empty
Issue: I receive the PDF report sent from scheduled reporting in Policy Manager 15.x. However, when I attempt to open the PDF report attached in the mail, the PDF report is empty and does not show any information. Resolution: To workaround the issue, we recommend importing the Policy Manager CA to the trusted root: Run the…
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How to free up the subscription usage for a Endpoint Detection and Response for Business Suites key?
Issue: How to release a license to free up the subscription usage for a Endpoint Detection and Response for Business Suites subscription key? Resolution: For Client Security/Server Security 16.x, you can do the following through the Policy Manager Console: 1. Select the target domain. 2. Go to the Settings tab, and in…
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Error 2755 upon Windows Business Suite product installation
Issue: We are getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755." during the Business Suite Client Security or Server Security installation. For example: Resolution: The error 2755 means that Windows cannot open…