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Issue: * When trying to register a Policy Manager Server, we are getting this error: The registration cannot be validated. WithSecure Policy Manager Server could not connect to the WithSecure registration server (https://corp-reg.fsapi.com) Resolution: What should I do if registration fails, saying that my customer number…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support" when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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We would like to inform you that the Management → Organization Settings → Vulnerability users page in Elements will be retired by the end of 2025. Read the full article here: https://community.withsecure.com/en/kb/articles/32543-upcoming-retirement-of-the-management-organization-settings-vulnerability-users-page-in-elements
Cybersecurity acronyms can be confusing. Here’s a breakdown of three key detection and response solutions: EDR (Endpoint Detection & Response) Focuses on endpoint visibility Detects and investigates threats on individual devices Ideal for teams with in-house security expertise 🛠 Explore WithSecure Elements EDR for advanced…
This changelog focuses on updates related to the System Scan component of WithSecure™ Elements Vulnerability Management. It includes the latest changes, improvements, and fixes affecting how system scans are performed, managed, and reported within the solution. For updates related to the portal interface or other…
We will be performing system maintenance on October 8th 2025, to make important changes to the Access Control System used by WithSecure Elements. This maintenance is planned to start at 18.00 UTC, and is expected to last for a period of 15 minutes. Read the full article here:…
This changelog provides updates for the WithSecure™ Elements API, covering changes, enhancements, and fixes across the API endpoints used to integrate and interact with various Elements components programmatically. It includes version updates, new features, deprecations, and other technical improvements relevant to…
Getting buy-in from leadership can be tough. Here are three strategies that work: 1. Speak Their Language Frame cybersecurity in terms of business risk, not technical jargon. 🛠 Use metrics like potential downtime, data loss, and regulatory fines. 2. Show Real-World Examples Use case studies or recent breaches to illustrate…
This changelog provides updates for the WithSecure™ Commercial API, which enables seamless integration between WithSecure services and external business platforms. It includes the latest improvements, fixes, and new features that enhance data access, automation capabilities, and interoperability with third-party systems…
When using Chrome browser to search on Google, blocked websites (such as social media sites) will open automatically. On rare occasions one needs to hover over the search result to reproduce the automatic redirecting. This only happens on devices with the WithSecure browser extension enabled. Windows 10 and 11 devices are…
This changelog provides updates for WithSecure™ Linux Atlant, the cloud-native threat detection and response platform designed for large-scale, real-time security operations. It includes the latest improvements, new features, and fixes that enhance detection capabilities, data processing, and integration with security…
The new partner portal for WithSecure Elements is proving VERY difficult for me to navigate. The previous portal was quite easy for me. For example, I have a customer with 10 workstations using EPP for Computers. I build them 2 more workstations, and want to EXPAND their license as to protect those also. Making the total…
How to Allow System Extension, Driver Extension & Network Extension using MDM profile?Is there any workaround to auto-approve the Network Extension without user interaction on macOS? I'm currently using Intune as my Device Management Solution. I have done creating the policy for extension for another permissions,
Hi everybody, I’d like to remotely lock a colleague’s computer, which is likely lost. Initially, I want to lock it to give us a chance to recover it, and then proceed with a remote wipe if we can’t locate it. Does WithSecure offer these features, and if so, how can I implement them? Thanks very much. Yoh from France
Hello everyone, As a distributor for Romania, Bulgaria, and surrounding regions, we have a question regarding device visibility and management: Is there currently an option to scan the local network for unmanaged workstations or servers, by leveraging endpoints/servers that already have the WithSecure client installed? If…
From a Cybersecurity article via the Cybernews web site article which reads: "Hackers, who obtained access (OAuth) tokens associated with marketing app Salesloft Drift, systematically exported large volumes of data from numerous corporate Salesforce instances.” Credentials were the main target, as the threat actor, labeled…
Wonder whether there is a way on the portal to configure notifications to me more informative ? so rather accessing the portal, we can see which device is infected etc…
Hello, I would to block an update from Microsoft with ID KB5063878 in Patch Management, how can i do this, Can you tell me how can i do this please i just skip install auto : regards
Hello, Are there plans to support other Linux distributions? For example, ZorinOS, which is a derivative of Ubuntu? Thanks in advance for your response.
I want to renew my subscription.WithSecure Elements EPP for Computers Premium, Partner MGD. My supplier, UAB AIS, is not responding to inquiries.
Hello it is normal for a client protected with EDR to not signal and block that NMap has been used? Thank yoi
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