Endpoint Protection

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Does Elements Application Control take the Allow and Block rules into account if Global Rule "Allow and monitor all applications" is used?
Issue: Does Elements Application Control take the Allow and Block rules into account if Global Rule "Allow and monitor all applications" is used? Would blocked applications still be blocked and would allowed applications not be reported to the Security events page if "Allow and monitor all applications" global rule is used…
Is it possible to change the email sender address from where the Elements Security Event alerting emails are sent from to be our own internal address?
Issue: Is it possible to change the email sender address from where the Elements Security Center's Security Event alerting emails are sent from to be our own internal address? Resolution: It is not possible to change the security event alerting email sender address in the Elements Security Center portal. It is a system…
Why are some of the firewall rules I added in the Elements profile not showing up in the Windows Defender firewall?
Issue: After adding firewall rules in the Elements Endpoint Protection profile, some of the firewall rules are not visible or they do not appear in the Windows Defender firewall's rules list. Why are not all the rules that have been created in the Elements profile not visible in the Windows Defender firewall? Resolution:…
What is the green Connection Control banner when entering a banking website? What does it do and how does it work?
Issue: When I enter a banking website a green boarder appears around by screen. What is the green Connection Control banner that is shown when entering a banking website? What does it do and how does it work? Resolution: Connection Control protects you against harmful activity when you access your online bank or make…
What is the DataGuard feature for Elements Endpoint Protection?
Issue: What is the DataGuard feature for Elements Endpoint Protection? What does it do and how does it work? Resolution: DataGuard is a Premium subscription feature for Elements Endpoint Protection and it protects specific locations and prevents unexpected applications from modifying data. DataGuard is an added…
Where to find BitLocker recovery key for a device with Elements EPP for Computers installed and it is possible to view the keys in bulk?
Issue: I have enabled the setting "Collect BitLocker recovery keys" via Profile Editor some time ago. Where I can see the BitLocker keys for all computers in bulk, so I don't have to open every single device separately? We now have a situation which we need to recover a disk but do not have the recovery key. Where to find…
Elements Agent asks for a password when trying to turn off all security features
Issue: Elements Agent on Windows asks for a password when trying to turn off all security features. Why does it ask for a password and where can I find the password? Resolution: If during uninstallation of Elements Agent for Windows is asks to enter a password, then the password requirement has been set in the Elements…
Can Elements Endpoint Protection be used to force enable Windows Defender Firewall or disallow local administrator from disabling the firewall?
Issue: Can Elements Endpoint Protection (EPP for Computers or Servers) be used to force enable Windows Defender Firewall or disallow local administrator from disabling the firewall? Resolution: Yes, Elements Endpoint Protection can be used to force the Windows Defender Firewall to re-enable itself if a local administrator…
Elements Endpoint Protection Software Updater does not detect a Microsoft Windows update as missing
Issue: Why some Microsoft Windows updates are not detected as missing by Elements Endpoint Protection Software Updater? Resolution: Note that Software Updater only supports Microsoft updates classified as Security Updates. If the update only has an "updates" classification, then it will not be detected as missing by…
What does the "Send full status" operation do in the Elements Security Center?
Issue: When selecting a device on the Elements Security Center portal's Environment > Devices page, there is a Send full status operation in the Actions menu. What does the "Send full status" operation do exactly? Resolution: By default the Elements Agent sends only specific information to the portal continuously and then…