Endpoint Protection

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Software Updater always prompts end user for Windows UAC admin credentials when installing a software update
Issue: When Elements Endpoint Protection Software Updater feature starts installing an update on a Windows computer, a Windows User Access Control (UAC) prompt is shown and it asks the local end-user to enter admin credentials (username and password) to continue with the update installation. If the end user selects "No"…
Can I transfer, move or export an Endpoint Protection profile to another company account in the Elements Portal?
Issue: Can I transfer, move or export an Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to another company account in the Elements Security Center Portal? Resolution: A WithSecure Solution Provider (SOP) partner with partner level access to the Elements Security Center portal can copy a profile…
Fehler: „Benutzer kann dieser Organisation nicht hinzugefügt werden.“ beim Versuch, einen Administrator im Elements-Portal hinzuzufügen.
Problem: Beim Versuch, im Elements-Portal einen Administrator hinzuzufügen, erscheint die Fehlermeldung: „Benutzer kann dieser Organisation nicht hinzugefügt werden.“ Auf der Seite „Verwaltung > Organisationseinstellungen > Sicherheitsadministratoren“ wird die Meldung angezeigt. Lösung: Dieser Fehler bedeutet…
Subscription termination or cancellation request for an existing Elements Evergreen subscription
Issue: Customer or reseller partner would like to cancel an existing Evergreen (SaaS) WithSecure Elements subscription. How to cancel it? Resolution: If you have the product through a reseller partner, you need to contact them and they can request a termination of an existing Evergreen (SaaS) subscription. If you are a…
How to change or transfer WithSecure Business Account two-factor authentication to a new authenticator device?
Issue: How to change, transfer or migrate two-factor authentication (2FA) / Multi-factor authenticator (MFA) to a new authenticator device? Resolution: If you still have access to the old authenticator, you can move the authenticator to a new device by logging in with the existing authenticator to the Elements portal.* Log…
How to configure Device control where all of USB devices are blocked unless whitelisted by its hardware ID.
Issue: How to configure Device control where all the USB devices are blocked unless whitelisted by its hardware ID or InstanceID? Resolution: You can make rules of various USB Classes where you can set the access level to Block and than make a whitelist rule to allow the specific USB devices by the Instance ID. To know…
Unable to change settings in an Elements Endpoint Protection profile in the portal due to the save profile button being greyed out
Issue: Unable to change the settings in an Elements EPP for Computers or Elements EPP for Servers profile in the Elements Endpoint Protection Portal due to the "save profile" button being grayed out. Resolution: The profile editor includes extra validation checks to make sure all settings are complete and correct. If any…
Wie wird die Rolle „Elements Administration – Identitäts- und Zugriffsmanagement“ zugewiesen?
Problem: Wie kann einem Administrator die Rolle „Elements Administration – Identitäts- und Zugriffsverwaltung“ zugewiesen werden? Lösung: Die Rolle „Elements Administration – Identitäts- und Zugriffsmanagement (IAM)“ kann nur von einem Administrator vergeben werden, der diese Rolle bereits innehat. Falls in Ihrem…
Elements Connector kann Protokolle nicht weiterleiten. Fehler: "Nachricht zu lang".
Problem: Elements Connector konnte die Protokolle nicht weiterleiten und gab die Fehlermeldung „Nachricht zu lang“ aus. Lösung: Dies tritt typischerweise auf, wenn versucht wird, ein UDP-Paket zu senden, das die maximal zulässige Größe überschreitet. UDP hat eine maximale Nutzdatengröße von 65.507 Byte (insgesamt 65.535…
Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?
Issue: Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?Resolution: Yes, as an administrator, you can add extra rules to the firewall profile used by the device if you need to provide extra access to isolated device. For example, you can allow…