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Elements Connector unable to forward logs with error "Message too long"
Issue: Elements Connector unable to forward logs with error "Message too long". Resolution: This typically occurs when trying to send a UDP packet that exceeds the maximum allowed size. UDP has a maximum payload size of 65,507 bytes (65,535 bytes total - 8 bytes for UDP header - 20 bytes for IP header). However, likely the…
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Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?
Issue: Can Elements EPP for Computer firewall rules for Network Isolation firewall profile be used to allow remote access to the device?Resolution: Yes, as an administrator, you can add extra rules to the firewall profile used by the device if you need to provide extra access to isolated device. For example, you can allow…
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How can I configure Elements Endpoint Protection for Computers to scan on computer startup or reboot?
Issue: What rule do I need to configure to scan my computer on startup or reboot ?Resolution: On Elements Security Center profile, navigate to Automated Tasks : 1. Navigate to Security Configurations > Profiles on the sidebar 2. Select the desired profile 3. Go to Automated tasks 4. Make sure to enable automated tasks 5.…
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Does Elements Endpoint Protection support non-persistent VDI environments?
Issue: Does Elements Endpoint Protection support non-persistent VDI environments? Resolution: We do have the installation steps documented to support persistent deployment on Citrix and WMWare Horizon: Installation in persistent mode on Virtual Desktop Infrastructure (VDI) systems | Elements Endpoint Protection | Latest |…
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Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal?
Issue: Why is the Software Updater status missing for Elements Agents on Mac in the Elements EPP portal? Why is the Software Updater status doesn't working for Elements Agents on Mac?Resolution: The Software Updates status is displayed in the Elements EPP portal only if the 'Scan for missing Software Updates' operation has…
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Adding allowed or denied sites for Elements Endpoint Protection via the the Portal profile editor does not work
Issue: * I have added a site into the denied list for the Browsing Protection feature via the Elements Endpoint Protection portal Profile Editor. However, the site is not blocked with Browsing Protection enabled in the on the device using EPP for Computers or for Servers. Same goes to the allowed site. Why is this…
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Blocking Android and Apple Device Storage Access with Device Control
Issue: Block the storage of mobile devices with a general ID that allows blocking for all from the same profile. We already had this option active, but it seems that in new versions of Android it is no longer working.Resolution: As for blocking of Android devices, the reason why the Samsung mobile phone for example is…
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Can the F-Secure Elements Endpoint Protection profile be used to force control of the Windows Firewall ON / OFF state?
Issue: Can I configure the Elements Endpoint Protection (EPP for Computers or EPP for Servers) profile to force the Windows Firewall to turn ON if the end-user has turned it OFF?Resolution: The ON/OFF state of the Windows Firewall can be fully controlled from the Elements Endpoint Protection profile settings in Elements…
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After installation of Elements Endpoint Protection Agent, protection is in malfunction state and unable to download malware definition updates
Issue: * After installation, Elements Agent (EPP for Computers and EPP for Servers) is in Protection malfunction state * Status shows Computer is not protected * Check for updates page shows the product to be unable to download malware definition updates from the update server Resolution: First check the Updates page in…
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Autodesk updates blocked by an application control (not DeepGuard nor DataGuard)
Issue: Below autodesk updates blocked by an application control (not DeepGuard nor DataGuard): C:\Users\xxx\AppData\Local\Temp\AutoCAD_2020.1.2_Update_64bit.exe C:\Users\xxx\AppData\Local\Temp\Autodesk_Revit_2020_2.exe Resolution: This is an issue with an application Control (AC) rule (not DeepGuard nor DataGuard) "Block…