Issue: How to migrate Business Suite Server Security to Elements EPP for Servers for Windows using Policy Manager? Does the server need to be restarted to finish the migration? how to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements…
Issue: How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device? Resolution: To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the…
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…
Issue: How to enable automatic installation of Software Updater security updates in the Elements Security Center Portal for Eleemnts Agent devices (EPP for Computers or EPP for Servers)? Resolution: * Log in to the Elements Security Center Portal * Navigate to the Security configurations > Profiles page * Select the…
Issue: After installation of the new Browsing Protection by WithSecure browser add-on / extension, how to make sure that the old Browsing Protection by F-Secure extension is removed from the browsers, so that it doesn't create a pop-up notification for the user to enable the extension?Resolution: For Firefox, you may try…
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. Click on the Windows Start button In the list of apps, click on WithSecure Click on WithSecure Support tools Click Run diagnostics Once completed, it generates a file called…
Issue: How to enable debug logging for Elements Agent for Mac?Resolution: * Click the WithSecure icon in the top-right corner * Click on the hamburger menu in the Elements Agent user interface and select Preferences * Go to the Support tab in preferences * Click Enable debug logging * Open System settings from the dock *…
Issue: How to transfer, move or change a customer company from old reseller partner to a new reseller partner? Resolution: If you are a reseller partner, you can open a ticket to the WithSecure Order Services team using the WithSecure Partner Portal to have the end-customer moved. How to open a ticket: Log in to the…
Issue: How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal? Resolution: Follow the steps below to send Elements Mobile Protection installation email to Android or Apple iOS devices: * Log in to the Elements Security Center: WithSecure™ Elements…
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection?Resolution: How to enable or disable Tamper Protection completely: * Log in to the Elements Security Center Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit…