-
Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent , they receive an error message saying "Could not verify the subscription code. Try again later". Subscription key can be for any of the following Elements products: * Elements Endpoint Protection (EPP for Computers and EPP for Servers) *…
-
Devices installed with Elements Endpoint Protection products are not appearing in the Endpoint Protection Portal Devices page when installed using MSI installer
Issue: When an administrator installs Elements Agent (EPP for Computers or for Servers) using .msi installer, the devices are not listed in the Elements Endpoint Protection portal Devices page. Resolution: There can be several reasons why the installation does not appear in the portal. * Elements Agent has not been…
-
Does WithSecure Elements Endpoint Protection for MAC support macOS version 15 Sequoia ?
Issue: Does WithSecure Elements Endpoint Protection Agent for MAC support macOS version 15 Sequoia? Resolution: The latest Elements Agent for MacOS 24.3.53367 does not yet support MacOS Sequoia. Official macOS 15 Sequoia support is coming with version number 24.4. You can follow this WithSecure Community changelog to know…
-
Does Elements Agent have an "Early access to client software" feature to test upcoming features and product versions?
Issue: Does Elements Agent have an "Early access to client software" feature to test upcoming features and product versions? Resolution: We recommend assigning a small subset of endpoint devices to participate in the early access program. Selected workstations and servers receive updates approximately one week ahead of the…
-
Elements Endpoint Protection DataGuard feature is blocking applications after being disabled in the Endpoint Protection profile
Issue: * We've disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal, but devices using the profile are still getting applications blocked by DataGuard. * Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue. * We've tried disabling…
-
Elements Endpoint Protection DataGuard Ransomware access control blocks C:\Windows\System32\svchost.exe
Issue: We are getting lot of Ransomware access control alerts caused by Elements Endpoint Protection feature DataGuard, which is blocking C:\Windows\System32\svchost.exe What is the root cause of this? Resolution: Ransomware access control is a DataGuard feature, which provides the user the ability to safeguard important…
-
Elements Mobile Protection Network protection (VPN) functionality greyed out and cannot be enabled
Issue: Mobile Protection Network Protection (VPN) functionality shown as OFF in the user interface and is no longer be available to be enabled or turned on. Resolution: It is by design that the Network Protection feature is greyed out and cannot be enabled in the Elements Mobile Protection user interface. VPN functionality…
-
Elements Mobile Protection received push notification "Test push msg android" "Hello Android MP in P3"
Issue: Elements Mobile Protection received suddenly the following push notification on Android devices: * "Test push msg android" "Hello Android MP in P3" This notification wasn't sent by any admin user from the portal and it isn't visible in the Notifications page in the application. What is this about? Resolution: On…
-
Elements portal malware protection status shown as "Broken ACS" for a device
Issue: When looking at the Malware protection column on the Elements Endpoint Protection portal's Devices page, the status for one or more devices is shown as Broken ACS. Overall protection shows "Malware issue" status when the device's details are viewed. Locally in the Elements Agent user interface, status is shown as…
-
Elements Endpoint Protection - DataGuard feature blocks Windows processes and applications installed in the Windows Users or AppData folder
Issue: When the DataGuard features Access control and Discover trusted applications automatically are enabled for Elements EPP for Computers/Servers, DataGuard blocks Windows processes and applications installed in the Windows Users, AppData or System32 folder. The Security Events tab in the Elements Security Center shows…