Issue: Importing or exporting JSON file for Elements Endpoint Protection (EPP for Computers or for Servers) Browsing Protection configurationResolution: You can follow the steps below to import or export JSON file in the Elements Endpoint Protection portal for Browsing Protection configuration:* Login to Elements Endpoint…
Issue: How to create or add an Elements Endpoint Protection Application Control exclusion rule if an application has been blocked for example by a default rule. Resolution: If an application has been blocked by an Application Control rule, you need to first check the block details from the Elements Endpoint Protection…
Issue: How to create a profile for Elements Endpoint Protection (EPP for Computers and EPP for Servers) that blocks every internet website (URLs) except for allowed or whitelisted pages?Resolution: You can block everything except allowed sites by following these steps:* Log in to the Elements Endpoint Protection Portal *…
Issue: How to remove an Elements EPP for Computers or EPP for Servers device in the Elements Security Center? How to release a license? Resolution: You can remove devices from the Elements Security Center by following the steps below. Once a device has been removed from the Elements Security Center, the license it was…
Issue: How to migrate Business Suite Server Security to Elements EPP for Servers for Windows using Policy Manager? Does the server need to be restarted to finish the migration? how to migrate computers from WithSecure Client Security to WithSecure Elements EPP for Computers and from Server Security to WithSecure Elements…
Issue: How to transfer or move an Elements Endpoint Protection (EPP for Computers or EPP for Servers) subscription from an old device to a new device? Resolution: To transfer a license from an old device to a new device, you will need to remove the old device from the Elements Endpoint Protection portal to release the…
Issue: * User wants to move already existing Elements Agent (EPP for Computers or for Servers) installations from one Elements company account to another * How to change the subscription key that is in use in the Elements Agent locally so that the devices would move to another Elements company account? * I have setup the…
Issue: How to enable automatic installation of Software Updater security updates in the Elements Endpoint Protection Portal for EPP for Computers or EPP for Servers?Resolution: * Log in to the Elements Endpoint Protection Portal * Go to the Profiles page * Select the profile you want to edit * Go to the Software…
Issue: After installation of the new Browsing Protection by WithSecure browser add-on / extension, how to make sure that the old Browsing Protection by F-Secure extension is removed from the browsers, so that it doesn't create a pop-up notification for the user to enable the extension?Resolution: For Firefox, you may try…
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. Click on the Windows Start button In the list of apps, click on WithSecure Click on WithSecure Support tools Click Run diagnostics Once completed, it generates a file called…