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How to create or generate a WSDIAG diagnostics file on a Windows computer?
Issue: How to create or generate a WSDIAG diagnostics file on a Windows computer? Resolution: Follow the steps below to generate a WSDIAG report. * Click on the Windows Start button * In the list of apps, click on WithSecure * Click on WithSecure Support tools * Click Run diagnostics * Once completed, it generates a file…
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How to enable debug logging for Elements Agent for Mac
Issue: How to enable debug logging for Elements Agent for Mac? Resolution: * Click the WithSecure icon in the top-right corner * Click on the hamburger menu in the Elements Agent user interface and select Preferences * Go to the Support tab in preferences * Click Enable debug logging * Open System settings from the dock *…
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How to transfer or change a corporate customer company from old reseller partner to new?
Issue: How to transfer, move or change a customer company from old reseller partner to a new reseller partner? Resolution: If you are a reseller partner, contact WithSecure Order Services directly by sending an email to their address. The WithSecure Order Services email address can be found in the Partner Portal on the…
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How to install Elements Mobile Protection to Android or Apple iOS mobile devices?
Issue: How to install Elements Mobile Protection to Android or Apple iOS mobile devices from the Elements Endpoint Protection portal? Resolution: Follow the steps below to send Elements Mobile Protection installation email to Android or Apple iOS devices: * Log in to the Elements Security Center:…
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How to enable or disable Tamper Protection feature for Elements Endpoint Protection?
Issue: How to enable or disable Tamper Protection feature for Elements Endpoint Protection? Resolution: How to enable or disable Tamper Protection: * Log in to the Elements Endpoint Protection Portal * Go to the Security Configurations on the left menu * Go to the Profiles page * Click on the profile you want to edit * Go…
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How to customize the logo used in Elements Endpoint Protection Portal or on the Elements Agent?
Issue: I as an WithSecure Solution provider (SOP) do not know where or how to upload my company logo for my WithSecure Elements customers. I want to have my company logo visible on the Elements Endpoint Protection portal and on the Elements Agent. Resolution: You can customize the WithSecure Elements portal with your logo…
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How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?
Issue: How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) * Client Security * Server Security * Atlant * Elements Vulnerability…
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How to uninstall Elements Agent if Tamper Protection feature is enabled?
Issue: When the Tamper Protection (Resource protection) feature enabled on a device, how can the Elements Agent be uninstalled if Tamper Protection is blocking the uninstallation using uninstallation tool and a local user is not allowed to use the Windows apps and features function to uninstall Elements Agent? Resolution:…
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How to exclude a file or folder from Real-Time Scanning or DeepGuard for Elements Endpoint Protection?
Issue: How to create a Real-Time Scanning or DeepGuard exclusion for a file or folder for Elements Endpoint Protection (EPP for Computers or EPP for Servers) when the SHA-1 of the application changes with each update? Resolution: You can exclude a file or folder from all security measures by following these steps: * Log in…
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How to exclude a URL address from being blocked by Elements Endpoint Protection Connection Control feature?
Issue: How to create a Connection Control exclusion, so that a URL or website address will not be blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) Connection Control feature? Resolution: The site needs to be added to the allowed sites list, so that the user can continue to the website even if…