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Windows Firewall status is red with error message: "Windows Defender firewall is not using the recommended settings to protect your computer"
Issue: * Windows Firewall status is red with error message: "Windows Defender Firewall is using settings that make the device unsafe" * The Windows Firewall state is set to: ON * Both Inbound and Outbound unknown connections is set to: Allow Resolution: If Windows Firewall is showing its status as a red white cross, and…
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How do I run a manual scan using the command line on WithSecure Server Security or Client Security?
Issue: How do I run a manual scan using the command line on WithSecure Server Security or Client Security? Resolution: The command line option to execute a manual scan can be either used to run a scan on-demand. Additionally the command and the arguments can be used to fill the "Generic" scheduled scan task specific…
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How do I uninstall WithSecure Linux Security 11.xx?
Issue: How do I uninstall / remove WithSecure Linux Security 11.xx? Resolution: You can follow the steps below to fully remove the WithSecure Linux Security 11.xx: * Execute the following script as root: # /opt/f-secure/fsav/bin/uninstall-fsav * Check if any of the following three directories exist: # /etc/opt/f-secure #…
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Other than using the MSI product code, how to create the detection method in SCCM to detect the existing installation of WithSecure Client Security?
Issue: MSI product code for WithSecure Client Security is generated each time differently when the installation package is created. This is troublesome as I need to include a number of MSI product codes in the SCCM's detection method, to detect the existing installation of WithSecure Client Security. Other than using the…
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How to uninstall Server Security using the WithSecure Uninstallation Tool
Issue: How to uninstall WithSecure Server Security from a Windows Server using the Uninstallation Tool? Resolution: If you cannot uninstall WithSecure Server Security from the program and features, you can uninstall it using the WithSecure Uninstallation Tool. Which uninstallation tool you should use depends on the…
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Can Client Security or Server Security 14.x or later on Windows be updated using fsdbupdate9.exe?
Issue: When trying to update Client Security or Server Security 14.x or later using fsdbupdate9.exe, the following error appears : "ERROR: could not locate destination pat (AUA8 installation)." Resolution: Fsdbupdate9.exe does not support Client Security or Server Security 14.x or later. Fsdbupdate9.exe is a legacy tool…
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How to change the default installation path of WithSecure Client Security or Server Security using an MSI -package
Issue: How to change the default installation path of WithSecure Client Security or Server Security using an MSI -package Resolution: WithSecure Client Security 14.10 and Server Security 14.00 and later versions include the support for changing the default installation path for the product. This can be accomplished using…
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Policy Manager shows alert: "A DNS query was blocked for a domain"
Issue: * When user tries to access some specific web Sites, admin gets alerts in Policy Manager Console that a DNS query was blocked for a domain * We get error from Policy Manager containing "309 2020-03-22 21:57:47+01:00 SERVER0X SYSTEM F-Secure Network Filter 1.3.6.1.4.1.2213.11.1.12 Blocked a DNS query for the…
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Citrix sessions left open due to Server Security system tray icon on end-user desktop
Issue: When launching Citrix sessions/applications, the Business Suite Server Security or Email and Server Security system tray icon will also appear on the end-users machine, and will remain on the machine after closing the Citrix application. The F-Secure process for the user needs to be closed separately from the Citrix…
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How to allow Client Security or Server Security to download updates from back-end when product is unable to connect to Policy Manager
Issue: How to allow Business Suite Client Security or Server Security client to download malware definition updates from back-end update server when product is unable to connect to Policy Manager Server? Resolution: By default, the client will failover to the Withsecure / F-Secure update server, guts2.sp.f-secure.com, when…